Home › Forums › Event Espresso Premium › Promo Code Discount Code Applied to Unpaid Transaction on Past Events
Posted: November 21, 2020 at 12:49 pm
EE4 Developer License
November 21, 2020 at 12:49 pm
We have an unpaid or open transaction for an event that occurred in the past. We wish to apply a promo code to that transaction from admin area. We see the following error:
The promotion code entered could not be processed for an unknown reason. You are welcome to try a different promotion code or to try this one again to ensure it was entered correctly.
November 23, 2020 at 6:13 am
Is this a global promotion or a promotion that only applies to specific events?
If the latter, I’m guessing you’ve checked that the promotion applies to the event in question?
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Updated by Tony 1 week, 2 days ago ago
Tagged: discount code, promo code