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Promo Code Discount Code Applied to Unpaid Transaction on Past Events

Posted: November 21, 2020 at 12:49 pm


NewEEUser

November 21, 2020 at 12:49 pm

We have an unpaid or open transaction for an event that occurred in the past. We wish to apply a promo code to that transaction from admin area. We see the following error:

The promotion code entered could not be processed for an unknown reason. You are welcome to try a different promotion code or to try this one again to ensure it was entered correctly.


Tony

  • Support Staff

November 23, 2020 at 6:13 am

Hi there,

Is this a global promotion or a promotion that only applies to specific events?

If the latter, I’m guessing you’ve checked that the promotion applies to the event in question?

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Updated by  Tony 1 week, 2 days ago ago

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