Support

Home › Forums › Event Espresso Premium › Promo Code Discount Code Applied to Unpaid Transaction on Past Events

Promo Code Discount Code Applied to Unpaid Transaction on Past Events

Posted: November 21, 2020 at 12:49 pm

Viewing 1 reply thread


NewEEUser

November 21, 2020 at 12:49 pm

We have an unpaid or open transaction for an event that occurred in the past. We wish to apply a promo code to that transaction from admin area. We see the following error:

The promotion code entered could not be processed for an unknown reason. You are welcome to try a different promotion code or to try this one again to ensure it was entered correctly.


Tony

  • Support Staff

    •

November 23, 2020 at 6:13 am

Hi there,

Is this a global promotion or a promotion that only applies to specific events?

If the latter, I’m guessing you’ve checked that the promotion applies to the event in question?
Viewing 1 reply thread

The support post ‘Promo Code Discount Code Applied to Unpaid Transaction on Past Events’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by Tony 4 years ago ago

Topic Tags

Tagged: ,

Notifications

This topic is: not resolved
Event Espresso