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Promo Code Discount Applies to Transaction Total Not Each Ticket

Posted: June 4, 2021 at 12:44 am


NewEEUser

June 4, 2021 at 12:44 am

I posted a similar issue on this topic a few months ago https://eventespresso.com/topic/promo-code-discount/

When a promo discount code is applied to a purchase, the discount is applied to the individual registration amount and transaction amount but only for individual purchases. For group ticket purchases, the discount is applied to the transaction total amount but not to the individual registration amounts.

Why this is important:
Our clients often bill other departments for training costs and need to show final prices paid itemized for each ticket. We also use the transaction reports and csv downloads to see discounts used and registrations paid for each attendee.


Seth Shoultes

  • Support Staff

June 7, 2021 at 8:24 am

Hi there,

Is it possible to post a screenshot that shows the promotion being applied to each group transaction, please?

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