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Promo Code Discount Applies to Transaction Total Not Each Ticket

Posted: July 20, 2021 at 1:22 pm


NewEEUser

July 20, 2021 at 1:22 pm

I posted a similar issue on this topic a few months ago and more recently https://eventespresso.com/topic/promo-code-discount/
https://eventespresso.com/topic/promo-code-discount-applies-to-transaction-total-not-each-ticket/

When a promo discount code is applied to a purchase, the discount is applied to the individual registration amount and transaction amount but only for individual purchases. For group ticket purchases, the discount is applied to the transaction total amount but not to the individual registration amounts.

Why this is important:
Our clients often bill other departments for training costs and need to show final prices paid itemized for each ticket. We also use the transaction reports and csv downloads to see discounts used and registrations paid for each attendee.


Tony

  • Support Staff

August 2, 2021 at 1:27 pm

Hi there,

Can you add a screenshot that highlights where you can see this, please?

Promotions apply to the line items for the event they apply to so I’m not sure where I should be looking to troubleshoot the above without some more details.

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