Home Forums Event Espresso Premium Promo Code button suddenly not working

Promo Code button suddenly not working

Posted: May 2, 2018 at 11:06 am

Burnt Orange Design

May 2, 2018 at 11:06 am

The promo code on my site just stopped working.

I can send you a test promo code if that helps. It was working fine, but now it doesn’t. I have the latest version of EE4 and the latest version of the Promo Code plugin installed. As well as the latest version of WordPress.



  • Support Staff

May 2, 2018 at 11:15 am

Hi there,

Yes a test promotion code will be helpful, or the promotion code that currently is not working would be better.

If you don’t want to post that on the forums you can send it to support[at]

When you say it’s not working, what is happening?

Burnt Orange Design

May 2, 2018 at 12:01 pm

There’s an event called Elite Overnight Camp. The code is ELITE22. When I put it in the promo code box it just refreshes the page, but the discount isn’t shown. Thanks for your help


  • Support Staff

May 2, 2018 at 1:46 pm

Usually when a promo code submission just refreshes the page, then that’s an indication there’s an issue with the AJAX process on that page, which usually is the result of a plugin/theme conflict.

You can rule out a plugin or theme conflict is by installing the Health Check plugin, then go to WP → Dashboard → Heath Check → Troubleshooting. There you’ll Enable Troubleshooting Mode, then once that’s activated you’ll reactivate Event Espresso and the Promotions add-on only via the Health Check’s Troubleshooting item in the WP admin bar. At that point, can you check to see if the issue persists?

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Status: closed

Updated by  Josh 8 months, 3 weeks ago ago

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