Support

Home Forums Event Espresso Premium Promo Code button attempting to navigate to PayPal

Promo Code button attempting to navigate to PayPal

Posted: January 19, 2018 at 11:39 am


Burnt Orange Design

January 19, 2018 at 11:39 am

I’ve updated to the latest versions of EE4, MER, and Promo codes. When I try entering a promo code into the box on the payment page, it shows this message, as if I’ve clicked “Proceed to Registration”…

Important information regarding your payment
After clicking ‘Finalize Registration’, you will be forwarded to PayPal to make your payment. Make sure you return to this site in order to properly finalize your registration.

It also does not apply the dollar discount. I’m not sure what to do. Should I go back to older versions of the plugins?

Website link


Josh

  • Support Staff

January 19, 2018 at 12:24 pm

Hi Burnt Orange Design,

Maybe you can try removing your custom CSS that includes styles that alter the promo code submit button?
These are included within the source of the webpage you linked to:


#ee-spco-payment_options-reg-step-form-payment-options-before-payment-options .ee-promo-combo-input {float:left;}
#ee-spco-payment_options-reg-step-form-payment-options-before-payment-options .ee-promo-combo-input, #ee-spco-payment_options-reg-step-form-payment-options-before-payment-options .ee-promo-combo-submit{position:relative;}


Burnt Orange Design

January 19, 2018 at 1:30 pm

I removed those styles and still getting the same result. It even happens if I leave the promo code field blank and click “Submit Promotional Code”.


Josh

  • Support Staff

January 19, 2018 at 3:44 pm

I can advise stepping through the troubleshooting steps:

https://eventespresso.com/wiki/troubleshooting-checklist/

as there appears to be a JavaScript conflict. Is there a caching service or something that’s moving the plugin’s scripts over to a /modules/ directory? The reason I ask is because when I viewed the page source, the scripts were not coming from wp-content/plugins. That may be the first thing to check.

The support post ‘Promo Code button attempting to navigate to PayPal’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso