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Emma Hartsfield
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June 8, 2017 at 12:47 pm
Hello,
I have just integrated Quickbooks with Event Espresso. Everything is working great, but I am wondering if I need to manually enter the transactions into Quickbooks after a purchase is made on our website. Or is there a way to do this automatically.
Thanks!
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Josh
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June 8, 2017 at 1:31 pm
Hi Emma,
Is the payment in question made using the Quickbooks payment method or via a different payment method. If the former, then it will be automatically recorded in your Quickbooks online account.
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Emma Hartsfield
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June 8, 2017 at 3:02 pm
They are using the QuickBooks payment method via our website. But I do not see the transactions in Quickbooks. I was wondering if I needed to upload them somehow.
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Josh
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June 8, 2017 at 3:21 pm
Hi Emma,
You should probably contact Quickbooks support and ask them to see if your merchant account was properly connected to your Quickbooks online account.
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Emma Hartsfield
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June 8, 2017 at 3:55 pm
I did contact Quickbooks about this question originally and the told me to contact you. If a customer calls with credit card information I am able to process the payment within Quickbooks. So I suspect that it is working correctly. Where would I normally find the Event Espresso transactions in QuickBooks? Is an invoice created? Or a Sales Receipt?
Thanks,
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Josh
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June 9, 2017 at 9:19 am
I’m sorry, I know very little about how Quickbooks works. Have you followed this guide for linking your merchant account to your Quickbooks account?
https://help.quickbooks.intuit.com/en_US/kb/map-or-link-quickbooks-payments-account-quickbooks-online/HOW16294:INQUIRA.modal
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