|
modernearth
|
January 23, 2017 at 7:55 am
We are having issues with the registrations when we click on the ‘Proceed to Payment Options Button’. We feel like it is most likely a timing out issue, but since we are
unable to duplicate it consistently we are unable to say that for sure. What is happening is that when someone registers and click on Proceed to Payment Options, sometimes
the next step doesn’t load and it just redirects to the top of the page. We have noticed this usually happens when someone is trying to register multiple registrants, or
when they take awhile in registering. So we were wandering if this has been something that has happened and if there is a known way to fix it?
We also did some digging, and may have narrowed down the issue. It seems like it happens between “submit_reg_form” and “get_next_reg_step” in SPCO. The amount starts at 450, but then goes to 0 in the second call. Any assistance would be most appreciated!
|
|
Josh
|
January 23, 2017 at 10:04 am
Hi there,
This sounds like it may be an issue with the PHP session, and Event Espresso does have a setting that can help with this: You go to Event Espresso > General Settings > Admin options and set Encode Session Data? to Yes, then Save the page.
After you change, you can do a quick test registration and to make sure your server is compatible with encoding session data.
|
|
modernearth
|
January 23, 2017 at 10:11 am
That setting does not show up for us.
|
|
Lorenzo Orlando Caum
|
January 23, 2017 at 10:42 am
Hello,
Could you backup your site (https://eventespresso.com/wiki/how-to-back-up-your-site/) and update your Event Espresso software through your WordPress dashboard?
You can see our changelog here:
https://eventespresso.com/wiki/ee4-changelog/
Then please try the steps that Josh shared.
—
Lorenzo
|
