Home Forums Event Espresso Premium 'Proceed to Payment' button does not advance to next page.

'Proceed to Payment' button does not advance to next page.

Posted: April 8, 2016 at 8:56 am


April 8, 2016 at 8:56 am

We recently updated WordPress and event espresso to correct a CSV export problem after reading in the forums doing this would correct the problem. That did get fixed by doing so, but it has broken the checkout process. I have tried a test registration and have found that the ‘proceed to payment options’ and ‘proceed to finalize registration’ buttons that normally take you from page to page during the checkout process no longer work.

We discovered that after if fails to send you to the next page, if you refresh the page it will actually bump you to the next page for some reason. This is good, as we have an interim workaround to communicate to our customers, but this needs to be corrected. We’ve done the following first steps in troubleshooting steps:
– WordPress is up to date
– Event espresso is up to date
– Checkout tested with all plugins disabled (except for advanced custom fields which our site relies on)
– Error console has been reviewed during checkout, none seen.

Other Notes
– Our entire site is SSL.
– A copy of this site is working as expected, on a local development server


  • Support Staff

April 8, 2016 at 11:47 am

This turned out to be related to a custom Email question type that can be added via a custom function. Here’s a link to the code that adds the email question type:

What happened was, the code could not load early enough since it was in the theme’s functions.php file. The issue was fixed by moving the code into its own plugin.

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Status: closed

Updated by  Josh 4 years, 3 months ago ago

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