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firstunitarianportland
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December 17, 2018 at 2:22 pm
Hello,
I am purchasing “test” tickets. I checked out, entered payment, and when I his “Proceed to Finalize Registration” I receive and error message that says, “Session Request Error: User is Inactive”. I checked-out very quickly. Please help asap, we have an 500 + event this week. Thanks!
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Josh
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December 17, 2018 at 2:32 pm
Hi there,
Was the error message shown after attempting to send a test payment via the Vanco gateway? The reason I ask is because they set a $3 transaction minimum.
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firstunitarianportland
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December 17, 2018 at 2:34 pm
Yes, but I had the ticket set to $3.00 – I have made test payments in the past and this is the first time I have seen an error.
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Josh
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December 17, 2018 at 2:37 pm
Since the time when you made test payments in the past, have any settings been changed in Event Espresso > Payment Methods > Vanco?
I’m going to delete your other topic about this issue. Please do not post multiple topics for the same issue. Thank you.
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firstunitarianportland
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December 17, 2018 at 2:40 pm
Setting have not been changed in Event Espresso. Vanco did create a subaccount. Do we need a new Identity Key?
Thanks.
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Josh
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December 17, 2018 at 2:43 pm
If you have a new subaccount from Vanco then you can check with a member of the Client Services team at Vanco to see if there are updates to your Client ID, User ID, Password, and Encryption Key for that sub-account.
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