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Melissa Walters
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July 12, 2015 at 3:28 pm
We’re learning that people are unable to register to our events because a user is already associated with their email account (due to registration for a previous event) but they have no way of logging in or otherwise reclaiming access to their account, so have been using multiple accounts to register to different events. Once they’ve exhausted all accounts, they have no other way to register. What have we done wrong in regards to our settings?
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Dean
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July 13, 2015 at 2:43 am
Hi Melissa,
Are you using the WP User Integration addon?
It sounds like you’re forcing users to be logged in in order to register for the event. The latest Wp User Integration addon shows a login form when they try to register for an event with that setting.
They should not need to create a new user, but simply log in.
Is your EE and addons all up to date?
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