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Problems with setting up the event as your homepage

Posted: June 4, 2019 at 12:48 pm


webmaster@fssdar.com

June 4, 2019 at 12:48 pm

I read your instructions and posts on how to set up an event as a home page. It appears we have accomplished it. HOWEVER I have 3 problems

1. it will not update properly. I get a pink line across the top that says “failed to Update” and when I try to leave the page it asks if I want to leave the page. Sometimes it saves and other times it doesn’t but it always says “failed to Update” .

2. We had completed colors and themes first. With this page, all of that has disappearance except for the banner when you open the webpage. Everything else is just black and white.

3. I can see the home page on Firefox, Chrome, Explorer and Safari, however my associate can only see it on Firefox.. What settings would cause this? We wondered if this is because I was logged in on another tab and she was not logged in
Looking forward to your reply. I need to demonstrate this in a meeting Tuesday evening. if at all possible. Thanks
Trudy
webmaster@fssdar.com


Josh

  • Support Staff

June 4, 2019 at 12:58 pm

Hi,

Usually if something changed isn’t updated for anyone logged out, that’s because the logged out viewer is being served a cached version of the page.
Does your WP admin dashboard have a clear cache option? If so, you’d clear the cache.

1. it will not update properly. I get a pink line across the top that says “failed to Update” and when I try to leave the page it asks if I want to leave the page. Sometimes it saves and other times it doesn’t but it always says “failed to Update” .

Is that the page that’s not updating? If so, that sounds like more of a general WordPress issue. Or is it the event that’s not updating?

2. We had completed colors and themes first. With this page, all of that has disappearance except for the banner when you open the webpage. Everything else is just black and white.

A url or link to the page in question, would be most helpful in this case. Can you reply with a URL?


webmaster@fssdar.com

June 4, 2019 at 2:44 pm

The URL is fssdar.org/CAC/ Ther is a passcode. Since I am not supposed to put that here, how do I get the passcode to you?
Trudy


Josh

  • Support Staff

June 4, 2019 at 2:55 pm

You could include that in private reply, where you check the box next to “Set as private reply”


webmaster@fssdar.com

June 4, 2019 at 4:03 pm

This reply has been marked as private.


webmaster@fssdar.com

June 4, 2019 at 4:04 pm

I also can not get the mini event cart to save properly. Somehow I managed to get two of them; I only want one and I would prefer if it were on the left like your example. When I try to change it won’t save.
Thanks Trudy


webmaster@fssdar.com

June 4, 2019 at 4:06 pm

This reply has been marked as private.


Josh

  • Support Staff

June 5, 2019 at 4:16 pm

Hi,
Most of the issues you’ve reported here are general WordPress issues that are not related to using Event Espresso.

it will not update properly. I get a pink line across the top that says “failed to Update” and when I try to leave the page it asks if I want to leave the page. Sometimes it saves and other times it doesn’t but it always says “failed to Update” .

This appears to be an issue related to the site’s hosting. If you go to the site’s Site Health page:
http://fssdar.org/CAC/wp-admin/site-health.php
You’ll find this in the report:

The REST API is one way WordPress, and other applications, communicate with the server. One example is the block editor screen, which relies on this to display, and save, your posts and pages.

The REST API request failed due to an error.
Error: [] cURL error 28: Operation timed out after 10001 milliseconds with 0 bytes received

You can contact your host and ask them to investigate that error. It’s likely related to your page and widget settings not saving.

2. We had completed colors and themes first. With this page, all of that has disappearance except for the banner when you open the webpage. Everything else is just black and white.

Anything related to a page’s colors and text being black and white would be related to the theme and/or how you add content to the page. When you edit the page, click on a block and look over to the right, you’ll see some color settings that you can change.

3. I can see the home page on Firefox, Chrome, Explorer and Safari, however my associate can only see it on Firefox.. What settings would cause this?

Your activated caching plugin, W3 Total Cache, is causing this. Until you’re ready, it will be best to deactivate caching.

I also can not get the mini event cart to save properly. Somehow I managed to get two of them; I only want one and I would prefer if it were on the left like your example. When I try to change it won’t save.

I removed the second of the two mini cart widgets. See item 1 about contacting your host with regards to the failed saving issues.


webmaster@fssdar.com

June 5, 2019 at 6:47 pm

Thank you,
I will follow up on all of this.


webmaster@fssdar.com

June 14, 2019 at 2:03 pm

I have updated the PHP to the highest go daddy had for us and reinstalled event espresso twice. I am still getting fail update on the front page where I need the event. It will save with the text, but when I add the short code, it fails to update. I am supposed to go live with this tomorrow! Do you have nay other ideas?


Josh

  • Support Staff

June 14, 2019 at 2:13 pm

Are you still getting the “The REST API request failed due to an error.
Error: [] cURL error 28: Operation timed out after 10001 milliseconds with 0 bytes received” error on the Tools > Site Health page? If so, that’s an issue that your host will need to resolve.

More details about that error can be found here:
https://docs.presscustomizr.com/article/326-how-to-fix-a-curl-error-28-connection-timed-out-in-wordpress

If your host cannot fix this, then you could switch to one of the recommended hosts:

http://eventespresso.com/requirements/


webmaster@fssdar.com

June 14, 2019 at 2:33 pm

I tried to save the short code to a post also, I still get failed publish and failed update.


webmaster@fssdar.com

June 14, 2019 at 2:36 pm

I’m sorry, the only message I get is “fail to publish” and “Fail to update”
Where do I look for the error message you are asking me about?


webmaster@fssdar.com

June 14, 2019 at 2:44 pm

I am using WordPress 5.2.1 and PHP Version: 5.6.27 they are both within the limits you just indicated


Josh

  • Support Staff

June 14, 2019 at 2:49 pm

You really need to contact your host about this. A page/post that isn’t saving is not an issue that we can help you with. It’s simply not an issue with Event Espresso. It’s a hosting issue.

Again, you’ll find the underlying error on the Tool > Site Health page of your WordPress dashboard. The PHP version and WordPress version in this case is irrelevant.

The important thing that needs to be communicated to your host is that your site’s Tools > Site Health page shows “The REST API request failed due to an error”.


webmaster@fssdar.com

June 18, 2019 at 5:45 pm

This reply has been marked as private.


Tony

  • Support Staff

June 19, 2019 at 6:39 am

1. When I migrate the files using All-in-One WP Migration plugin, do I have to reset the license again to the new host site?

If you domain remains the same throughout, then no.

If the domain changes, even to a temporary domain before the switchover, then yes but note that the license key is used for support and one-click updates, nothing else. So even if the license key needs to be reset it will not affect the functionality of your site, other than you won’t be able to update the plugin until it has been reset.

2. I was supposed to go live with this yesterday. By some impossible chance does Event espresso make available a page that I can run the event from until the migration is done?

I’m not really sure if it is what you are looking for, but we have EventSmart which you can use to host the event.

And if I can, is it possible to move the event registration portion from one site to another, or do I have to keep it on one?

EE events and registrations are custom post types stored in the wp posts table with our own additional data stored in custom types, a hybrid custom post type of sorts and as such you can not easily more events/registrations from one site to another.

Unfortunately this is not going to be a simple one website migration as one would expect.

May I ask why?

If you close the registrations on the Primary site, put up a maintenance page, migrate over to the new site and switch over it should work as is.

Unless I’m missing something obvious above?

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Status: closed

Updated by  Tony 4 months ago ago

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