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Problems with Event Espresso 4

Posted: September 28, 2014 at 5:08 am


gbox

September 28, 2014 at 5:08 am

Hi,

I thought I had posted this issue a few days ago but cannot find it so posting again. I’ve had similar issue before and cannot remember how it was resolved. I have an event where all 20 spaces had been purchased and status therefore changed to sold out. Then someone informs me that they want to cancel. I mark their registration as cancelled and sure enough total registrations change to 19 but event status remains as sold out, why?

Also the event does not show in the calendar. I’ve had this problem before too where some sold out events show some don’t and I cannot understand why since I’m told all future events should show.

Also the 20 spaces on the event are broken down into room types. If someone cancels a female only room space and someone in a mixed sex room wants that cancelled space is there an easy way for me to edit their registration from the mixed dorm to the female only dorm?

Finally how mobile responsive should EE4 be? My wordpress theme is responsive and the calendar scales to fit a mobile but the text of the event does not display on a mobile phone, only the black background. It seems to show ok on a tablet, just not on a mobile phone.

Website in question is:

http://londonadventuregroup.org

Thanks
Gary

I look forward to your reply.


Lorenzo Orlando Caum

  • Support Staff

September 28, 2014 at 4:00 pm

Hi Gary,

The following statuses are available for an event: Pending Review, Draft, Cancelled, Postponed, and Sold Out. A status of pending review will set an event to draft until an event administrator has approved the event. A status of draft will save an event but it will be unpublished. A status of cancelled means that an event will no longer take place. A status of postponed means that an event is not currently scheduled but may be in the future. A status of sold out means that tickets are no longer available for an event.

An event status is different than a ticket status. An event can have multiple tickets were one or more tickets sell out and other tickets are available for purchase.

An event status of sold out is activated when all available tickets become sold out.

Canceling a registration will restore an availability for that specific ticket for an event. However, you will still need to change the event status from sold out back to published to restore registrations for tickets. This should also make it available on the calendar.

Do you have a screenshot available of the event on a mobile phone?


Lorenzo


gbox

September 29, 2014 at 9:08 am

Hi Lorenzo,

OK thanks for the reply. It seems odd that once you cancel a registration and therefore a space is available the event status does not change automatically but at least I now know what to do to allow me to sell that cancelled space again.

I read someone else had the same issue as me regarding events which are sold out vanishing from the calendar and saw a solution for it which solves that issue.

The outstanding issue is how the calendar looks on mobile phone, as stated the calendar scales ok but the event text is absent. As requested please find screenshot to show what I mean.

Gary

[IMG]http://i.imgur.com/gY1hiuE.png?1[/IMG]


Josh

  • Support Staff

September 29, 2014 at 12:24 pm

Hi Gary,

It turns out the text on the calendar that’s hidden is intentional on small screens. If you’d prefer to display the text on small screens, you can add some CSS to your custom stylesheet to override the default behavior. I’ll follow up with some example CSS code.


Josh

  • Support Staff

September 29, 2014 at 12:35 pm

The following will force the event title to display on screen sizes narrower than 480px:

@media only screen and (max-width: 480px) {
#espresso_calendar .fc-event-title {
display: block !important;
}
}

You’ll note that the text does not fit very well, and that’s the reason it’s not displayed by default.

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Updated by  Josh 4 years, 10 months ago ago

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