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Problems with EE crashing site: 502 Bad Gateway error (see logs)

Posted: October 10, 2018 at 10:29 am


scaldwell

October 10, 2018 at 10:29 am

Hi there,
We’re unable to get to our site today and our host has supplied us with these error logs:

[07-Oct-2018 10:35:39 UTC] PHP Fatal error: Uncaught EventEspresso\core\exceptions\EntityNotFoundException: The requested entity with Event ID=”0″ was not found. in /home/s1345/html/wp-content/plugins/event-espresso-core-reg/core/db_classes/EE_Registration.class.php:400
Stack trace:
#0 /home/s1345/html/wp-content/plugins/event-espresso-core-reg/core/libraries/messages/data_class/EE_Messages_incoming_data.core.php(347): EE_Registration->event()
#1 /home/s1345/html/wp-content/plugins/event-espresso-core-reg/core/libraries/messages/data_class/EE_Messages_Gateways_incoming_data.class.php(152): EE_Messages_incoming_data->_assemble_data()
#2 /home/s1345/html/wp-content/plugins/event-espresso-core-reg/core/libraries/messages/data_class/EE_Messages_incoming_data.core.php(256): EE_Messages_Gateways_incoming_data->_setup_data()
#3 /home/s1345/html/wp-content/plugins/event-espresso-core-reg/core/libraries/messages/data_class/EE_Messages_Gateways_incoming_data.class.php(52): EE_Messages_incoming_data->__construct(Array)
#4 /home/s1345/html/wp-content/plugins/event in /home/s1345/html/wp-content/plugins/event-espresso-core-reg/core/db_classes/EE_Registration.class.php on line 400

Any idea what might be happening here and can you suggest a solution?

Thanks guys!
Shelly


Josh

  • Support Staff

October 10, 2018 at 11:10 am

Hi Shelly,

The error message they shared would be more of a symptom than a cause. Can you check to see if Event Espresso and all of its add-ons are up to date on the current versions? The current versions of all the plugins are available on your account page.


scaldwell

October 11, 2018 at 12:34 pm

Well, for whatever reason this is fixed now. I’m not sure what went on, I’m asking my hosting company to clarify how this was fixed. I’m sorry to have bothered you Josh.


Josh

  • Support Staff

October 11, 2018 at 12:48 pm

No worries Shelly, we’re here to help.

The support post ‘Problems with EE crashing site: 502 Bad Gateway error (see logs)’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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Status: closed

Updated by  Josh 2 months ago ago

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