Support

July 20, 2016 at 10:52 am

Hi there,

I purchased the add-on Braintree Payment Gateway and although it appears to work, I am having difficulty with a few things:

I have no way of voiding a transaction once it is in process, even though Braintree states that there should be a way to void it (https://articles.braintreepayments.com/control-panel/transactions/refunds-voids-credits) Here’s what my screenshot looks like: http://tinypic.com/r/orl0zr/9

I also went through the payment process and used a credit card to see what my customers’ experience would be like and I need to have a way to remove a couple of super annoying details:

One is that when a participant registers for a workshop they don’t need to provide country information–but when they pay via credit card, they do–so it’s very easy to miss this detail and go ahead and enter one’s credit card number, only to press submit and have it go back to your previous screen because you failed to note that you had to add a “country” designation to your address info. I want to remove the country requirement from the required info.

Also, right above where you put in your credit card number, there’s a big blue Paypal button, which is super confusing because it makes you feel like, oh shoot, I chose Paypal and I meant to choose pay by credit card. I have no idea why that’s there, but I want to remove it.

And lastly, once you’ve paid, there is a sentence near the end of the page that says Click here to edit all Attendee information, but then when it’s clicked it gives an error message and goes to a blank Registration page. I want to remove that sentence.

Thanks for your help. I’m hoping this can be a painless process for our registrants.