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problem with your questions

Posted: July 26, 2012 at 5:29 am


bcrinion

July 26, 2012 at 5:29 am

I’m trying to create a new event and I’m getting the following error

> There seems to be a problem with your questions. Please contact > support@eventespresso.com

in the Event Questions for primary and additional attendees. Can anybody point me to a solution?

Note: I updated an event taking entries yesterday and now the default registration questions (name, email, etc) are gone from the entry page and more worryingly, when I download the entries in an excel file, the name, email, etc from existing people who have entered is not listed!!!

WP & EE versions The site is running the latest version of WP (3.4.1) and EE (3.1.25.P)

This is the full text

Question Groups Add a pre-populated group of questions to your event. The personal information group is required for all events. There seems to be a problem with your questions. Please contact support@eventespresso.com

Examples An event that’s working is at this link and the event which now has no personal questions is here.

  • This topic was modified 11 years, 10 months ago by  bcrinion.


Josh

  • Support Staff

July 26, 2012 at 5:50 am

Hi Brian,

Try deactivating Event Espresso, then download a fresh copy of Event Espresso from your account page and re-install.

If you have the Roles and Permissions add-on installed, deactivate it, then update the event that is missing the questions.

If the above steps do not work, please send WordPress admin level log in credentials via the contact form on this page: https://eventespresso.com/contact/

Select the “I am sending login info as requested” department form.


bcrinion

July 26, 2012 at 8:58 am

Deactivating the Roles and Permissions add-on did the trick.

Thanks for the quick response.
Brian.

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