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Problem With Surcharge on Invoice and Ticket

Posted: July 31, 2013 at 10:42 am

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Mariruth Kennedy

July 31, 2013 at 10:42 am

We’re having a problem with the surcharge on tickets if there are multiple attendees.
We have a $5 surcharge on tickets, the surcharge amount is charged correctly via Stripe, but the surcharge is not included on the Invoice and Ticket PDF’s on the parent ticket. The attendees tickets all reflect the correct amount, its just the first ticket entered that isnt correct.


Josh

  • Support Staff

    •

July 31, 2013 at 2:53 pm

Hi Mariruth,

We can look into this. Can you let us know which version of Event Espresso and the ticketing add-on are installed? Also, if there were any customizations made to the ticket template or the invoice template please let us know.
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Updated by Josh 11 years, 4 months ago ago

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