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Problem with support license key

Posted: September 30, 2013 at 4:50 pm


lafamiliamedicina

September 30, 2013 at 4:50 pm

After a hacking and re-installing WP and getting my site back up, my EvEs plugin needs updating. I re-filled the settings including pasting my support license key directly from my EvEs account, but still getting rejected when i attempt updates of the plugin.


Sidney Harrell

September 30, 2013 at 6:17 pm

I went ahead and reset your license key. Copy it from your account page into the general settings and save it.


lafamiliamedicina

September 30, 2013 at 8:11 pm

Sidney, my account shows the old license key and it says “not active”


lafamiliamedicina

September 30, 2013 at 8:14 pm

never mind! It seems to have worked anyways and allowed me to update my plugin on WP.

Thanks for your help.


Tony

  • Support Staff

    •

October 1, 2013 at 2:44 am

Hi Zach,

When we reset your license key it will still remain the same key, it will just not be tied into your domain any longer, allowing you to re-assign it (even if its to the same domain once again)

Anyway, glad your sorted.

Any other problems just let us know 🙂

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Status: closed

Updated by  Tony 10 years, 7 months ago ago

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