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Problem with Stripe payment gateway EE4

Posted: March 20, 2015 at 5:07 am


ds

March 20, 2015 at 5:07 am

I;m experiencing a problem when updating the secret and publishable key from live to test. I get this error:

An error has occurred:
Payment method of type Stripe was not saved because there were validation errors. They have been marked in the form
Payments_Admin_Page – _update_payment_method – 767

Wondered if anyone else is experiencing this?


Lorenzo Orlando Caum

  • Support Staff

March 20, 2015 at 7:59 am

Hi, the Stripe payment gateway has three fields that are required:

Name
Stripe Publishable Key
Stripe Secret Key

If one of these is blank, then that error will appear.

Also, are you running the latest software at 4.6.16?

http://eventespresso.com/wiki/ee4-changelog/


Lorenzo


ds

March 20, 2015 at 10:42 am

Hey Lorenzo,

Yeah running the latest, just updated it today.


Lorenzo Orlando Caum

  • Support Staff

March 20, 2015 at 11:13 am

Hi, could you share a temporary login through this link?

https://eventespresso.com/send-login-details/

I’m having some trouble duplicating this issue so we would like to check the page to see if there are any errors.

Thanks


Lorenzo


Lorenzo Orlando Caum

  • Support Staff

March 20, 2015 at 12:09 pm

Hi, I helped another member with this issue. I thought it was caused by multiple security plugins but it turned out to be a bad URL for the buttons.

This could happen if the site was migrated and the old URLs are still in use.

Could you check to see if those URLs for the buttons (payment images) are valid?

Thanks


Lorenzo

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Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Lorenzo Orlando Caum 5 years ago ago

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