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Problem with Site freezing after stripe popup details completed

Posted: June 1, 2018 at 9:30 am


jccwebber

June 1, 2018 at 9:30 am

I am just finalising upgrading to EE4.
Everthing seems to be working however, problem occurs when putting through a payment using Stripe.
The Stripe popup freezes after entering cc information and completing payment.
(no payment goes through into the stripe account and the screen freezes on the checkout even after a green tick appears on the stripe pop-up).
All requests looks correct
Stripe account connected
ssl works


Tony

  • Support Staff

June 1, 2018 at 10:29 am

Hi there,

It will be quicker if I can just take a quick look over your payment logs rather than ask you multiple questions, so would it be ok to take a look in the admin?

Is so you can use this form to send login creds:

https://eventespresso.com/send-login-details/


jccwebber

June 1, 2018 at 10:44 am

Sure, already did. Thanks, Tony.


Tony

  • Support Staff

June 1, 2018 at 11:02 am

Hmm, strange. There are no payment logs for Stripe.

Did you test Stripe in debug mode at all before using live or did you just setup using live?


jccwebber

June 1, 2018 at 11:14 am

Database was duplicated and we upgraded/migrated from EE3 to EE4. Then Stripe plugin was installed and connected in live mode. Then we tried to process a payment and after failure we also tried debug mode – failed also. Even tried to revoke Event espresso application in Stripe account reconnect again using Stripe connect. When trying to pay request is sent to stripe and retrieves token correctly, then simply freezes.


Tony

  • Support Staff

June 1, 2018 at 11:19 am

Hmm, ok can you reconnect Stipe in debug mode so I can see what happens?

Note you have to disconnect Stripe, switch to debug mode and reconnect.

  • This reply was modified 3 weeks, 1 day ago by  Tony.


jccwebber

June 1, 2018 at 11:20 am

Sure. Done.


jccwebber

June 1, 2018 at 11:25 am

In Stripe account Developer -> Events I can see
“Your account deauthorized the Event Espresso application” message


jccwebber

June 1, 2018 at 11:29 am

We also had href=# error
and it disappeared after adding solution from:
http://www.tt-inc.org/fix-syntax-error-unrecognized-expression-href-wordpress-avada-theme.html


add_action( 'wp_enqueue_scripts', 'load_old_jquery_fix', 100 );

function load_old_jquery_fix() {
    if ( ! is_admin() ) {
        wp_deregister_script( 'jquery' );
        wp_register_script( 'jquery', ( "//ajax.googleapis.com/ajax/libs/jquery/1.11.3/jquery.min.js" ), false, '1.11.3' );
        wp_enqueue_script( 'jquery' );
    }
}


Tony

  • Support Staff

June 1, 2018 at 11:42 am

Please remove the above, that’s not the correct way to fix it.

The latest version of Avada already includes a fix for href=#, are you not using the latest version?


jccwebber

June 1, 2018 at 11:59 am

Thanks. We tried different theme and payment went thru. It’s a problem with old Avada version for sure.


Tony

  • Support Staff

June 5, 2018 at 2:34 pm

I just wanted to check in and confirm if this is fixed as I think I may have misinterpreted your last reply.

Have you updated Avada to the latest version to fix this?

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Support forum for Event Espresso 3 and Event Espresso 4.
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Status: closed

Updated by  Tony 2 weeks, 4 days ago ago

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