Home Forums Event Espresso Premium Problem with Resend Ticket Notice

Problem with Resend Ticket Notice

Posted: April 27, 2016 at 10:05 am

Young Actors Theater Strasbourg

April 27, 2016 at 10:05 am

All the email notices are working except for the Resend Ticket Notice button. The resend registration detail works perfectly but the Resend Ticket Notice is not sending the “Print your tickets” email. Purchase is “Approved” and the customer got the original “Print your tickets” email but not the resend email.

Lorenzo Orlando Caum

  • Support Staff

April 27, 2016 at 10:31 am


When you go to Event Espresso –> Messages and then look at the Ticket Notice message type, does it appear with blue links like this?

If it does not, then one or more of those recipients are turned off.

You can turn it back on by clicking on the greyed-out recipient link and then adding a shortcode to the TO field and saving.

Primary Registrant needs [PRIMARY_REGISTRANT_EMAIL]

Registrant needs [RECIPIENT_EMAIL]


The support post ‘Problem with Resend Ticket Notice’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Lorenzo Orlando Caum 3 years, 4 months ago ago

Topic Tags


This topic is: not resolved
Do NOT follow this link or you will be banned from the site!