Support

Home Forums Event Espresso Premium Problem with promotion

Problem with promotion

Posted: October 15, 2018 at 8:04 am

Viewing 6 reply threads


Hutko

October 15, 2018 at 8:04 am

I have set that the that dollar promotion is made after tax, but still the promotion is made before tax. What should I do, so that the promotions works properly?


Josh

  • Support Staff

October 15, 2018 at 8:16 am

Hi,

Can you outline the exact settings you’ve changed, including how you’ve set the taxable amount within the event? We can investigate further with that information.


Hutko

October 15, 2018 at 10:02 am

Here are screen shots. Its easier, because the field are in Finnish.

http://www.hutko.fi/hutko.fi/Screenshot 2018-10-15 17.01.41.png
http://www.hutko.fi/hutko.fi/Screenshot 2018-10-15 18.48.08.png
http://www.hutko.fi/hutko.fi/Screenshot 2018-10-15 16.44.16.png
http://www.hutko.fi/hutko.fi/Screenshot 2018-10-15 18.48.02.png


Josh

  • Support Staff

October 15, 2018 at 10:53 am

Hi,

I checked your screenshots and from the information given, you’ll actually need to set “Alennukset vaikuttavat verotukseen” (Promotions Affect Taxes) to “Kyllä” (Yes).


Hutko

October 15, 2018 at 11:07 am

Thanks. OK, the problem was Finnish translation, it is misleading. Can I ask another question? It is possible to use several VAT-% in prices, we in Finland have three different precent to different ticket types? Now I just use one, that 10%, because I didn’t not find way to use also 14% and 24%?


Josh

  • Support Staff

October 15, 2018 at 11:33 am

Hi,

Do you mean you need to add 10%, 14%, and 24% taxes all to the same ticket? If so, yes, you add more taxes in Event Espresso > Pricing and when you check the box “This ticket is taxable” then all three tax amounts will be applied.

If you mean you need to apply different tax rates to different tickets, then no, the EE4 tax feature can’t be used that way. What you could do instead though is use the Ticket’s Price Modifier Surcharge feature and add a percent surcharge.


Hutko

October 15, 2018 at 12:01 pm

The second one is my problem. Different tax rates to different tickets. I will try that percent surcharge.

Viewing 6 reply threads

The support post ‘Problem with promotion’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso