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Problem with Event Espresso 3

Posted: April 7, 2016 at 5:25 am


joelw

April 7, 2016 at 5:25 am

Hello,

We are happy to use EE latest version 3.1.37.8.P. We need help in solving a very strange issue with our website. We have set a test version here http://test.skillforge.com/ we need some one to check a particular problem with making new event.

– New Events are defaulting to the category “Managing Projects using Microsoft Project Server 2010” . The new event should not be assigned any category by default.

Image: http://imgur.com/0JVqJEZ

– When you click “Add New Event” in Event Espresso, it adds dozens of prices to the event and defaults them all to $1500.00. There should only be one price added and it should default to zero.

image: http://imgur.com/tSrYsPf

– When you click “Add New Event” in Event Espresso it automatically adds dozens of additional start and end times to the event (there should be only one start and end time and it should default to 10am start / 5pm end).

image : http://imgur.com/FYRxJPQ

Can you please check and fix it for us or tell us why is this happening?

I will put access in next email


joelw

April 7, 2016 at 5:28 am

Please tell me how can i send you private server access to rectify the issue

Thanks

redacted – Event Espresso support team – LOC


Lorenzo Orlando Caum

  • Support Staff

April 7, 2016 at 6:08 am

Hi Joel,

The issue that you are seeing could be caused if you tried to use an old version of Event Espresso 3 with a current version of WordPress.

In 2015, there were a series of security releases for WordPress and we released updates to Event Espresso 3 to maintain compatibility.

Here is how to get back on track:

1) Backup your WordPress site including the database (http://eventespresso.com/wiki/how-to-back-up-your-site/)

2) Deactivate Event Espresso through the Plugins screen in your WP dashboard

3) Login to your database using a tool like PHPMyAdmin

4) You’ll be making changes to three database tables:

wp_events_start_end
wp_events_prices
wp_events_category_rel

Go ahead and locate the wp_events_start_end database table and click on it. Then click on the event id column to sort and you’ll see some rows that have 0 (zero) for the event id. Remove only these rows that have 0 for the event id.

5) Locate the wp_events_prices database table and click on it. Then click on the event id column to sort and you’ll see some rows that have 0 (zero) for the event id. Remove only these rows that have 0 for the event id.

6) Locate the wp_events_category_rel database table and click on it. Then click on the event id column to sort and you’ll see some rows that have 0 (zero) for the event id. Remove only these rows that have 0 for the event id.

7) Return to your WordPress dashboard and then reactivate Event Espresso 3 along with its add-ons.


Lorenzo


joelw

April 7, 2016 at 10:29 am

Thanks this solves the issue

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Status: closed

Updated by  joelw 3 years, 7 months ago ago

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