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Problem with downloading purchased product

Posted: October 26, 2022 at 3:29 am


Webmaster_ARMA_NL

October 26, 2022 at 3:29 am

Hi, we have purchased the WordPress User Integration add-on, but when we try to download it we receive the next message: 503 ( Invalid Key ): Sorry, your access to this file has expired. Please contact Support for assistance.

Is there an other way to get the add-on?

Thanks, Bea


Tony

  • Support Staff

October 26, 2022 at 4:46 am

Hi Bea,

My apologies for the trouble, I’ve updated your account to fix this.

Can you please try downloading the add-on now and let me know if you run into any issues?


Webmaster_ARMA_NL

October 26, 2022 at 4:55 am

Hi Tony, Thank you for fixing this issue for us. I can download it now.

I have an other question. Is it possible to import data from the The Events Calendar plugin? Because we have used that plugin before and would be nice to migrate the events, registrations etc…

Thanks, Bea


Tony

  • Support Staff

October 26, 2022 at 5:19 am

Not currently, we don’t have any import features for other events plugins at this time.

However, I will add this to our feature request list to see if we can do something in the future.


Webmaster_ARMA_NL

October 27, 2022 at 1:28 am

OK thanks. ANd the registrations we have from the other plugin do we need to add it manually???

Bea


Tony

  • Support Staff

October 27, 2022 at 3:10 am

Correct, we can’t import any data over at this time.

However, if the other event plugin has a CSV export function you could export the registrations and use the attendee importer to import them onto specific events.

You will need to do that per each individual event as the add-on allows you to select a specific event and ticket from that event to import registrations from a CSV.

So export registrations from Event 1 on Events Calendar to CSV, import those into Event A within EE using the add-on.

Export registrations from Event 2 on Events Calendar to CSV, import those into Event B within EE using the add-on.

And so on. It will still take some time to do but quicker than manually recreating each individual registration:

https://eventespresso.com/product/eea-importer/

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