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Problem with "Add to cart"

Posted: August 13, 2012 at 4:10 pm


Ted Karlsalr

August 13, 2012 at 4:10 pm

I have customers who added the event/events to their cart and when proceed to registration page before filling the form they clicked to go to payment page nd the software didn’t ask them to fill out the registration form. LUCKILY I had their paypal payment email and was able to transfer their names and emails to the attendee list. How can I set the plugin to ask them to fill registration form before proceeding to payment page. Ted

  • This topic was modified 11 years, 8 months ago by  Josh. Reason: this is not a pre-sales question


Garth

  • Support Staff

    •

August 13, 2012 at 9:23 pm

Are any of your questions “required” so they can’t proceed until they answer that/those questions?


Ted Karlsalr

August 14, 2012 at 8:21 am

Hi Garth,
Yes they are all “required” if the customer click on “Submit” it asks for filling the form. But if the customer click on “Add to Cart” and then “View cart” and then “Finish Registration” the software does not ask for filling the form and takes the customer directly to payment page.


Josh

  • Support Staff

    •

August 14, 2012 at 2:11 pm

Hi Ted,

It sounds like one of the question groups that were included with Event Espresso (like the address group) may have been deleted. Can you verify whether this is the case?

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Multiple Event Registration product page | Multiple Event Registration documentation

Status: closed

Updated by  Josh 11 years, 8 months ago ago

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