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Problem setting up PayPal Commerce

Posted: January 16, 2025 at 12:04 pm

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bhesketh

January 16, 2025 at 12:04 pm

The events are draft. When I publish and test an event, the log shows a missing_order error. I assume I did something simple wrong.
Please publish an event to test. Unpublish again event if it works. Thanks!!

  • This topic was modified 1 month ago by Garth. Reason: removed credntials


Garth

  • Support Staff

January 16, 2025 at 2:14 pm

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Garth

  • Support Staff

January 16, 2025 at 2:33 pm

A couple things to try:

1) I can see a number of events and tickets have special characters such as slashes and parentheses / and ) or (, dashes – or colons : . Can you create a test event with just standard alphanumeric characters?

I wonder if PayPal Commerce is getting tripped up with those special characters. I can test this on my test website too.

2) You cannot pay yourself, into your own paypal account. So if you are testing, be sure to pay yourself with a card not your own PayPal account.


bhesketh

January 16, 2025 at 2:42 pm

I undertood the ticket went to Event Espresso, All logins have been changed.


Garth

  • Support Staff

January 16, 2025 at 2:43 pm

This is the appropriate form to send login credentials: http://eventespresso.com/send-login-details/


Tony

  • Support Staff

January 16, 2025 at 6:10 pm

Hi there,

I’ve just pushed an update for Event Espresso (5.0.33.p), which should fix this on your site.

If you don’t see the update available just yet, go to Event Espresso -> General Settings.

Make no changes and just hit save, that will force EE to check for updated versions.

It should now show an update available for EE in Dashboard -> Plugins.

Please update and retest, do you have any issues then?

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