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Problem sending confirmation emails to attendees

Posted: September 3, 2012 at 11:28 am


September 3, 2012 at 11:28 am

Hello! I have the following problem – no confirmation emails are being sent to attendees, although I enabled it in event options and in general settings. The weird part is, that when someone registers I (as admin) receive the registration confirmation.
I run latest version of EE and I’m also using WP-Mail-SMTP plugin to send emails. What could be wrong?


September 4, 2012 at 9:02 am

Hi Gkordek,

Have you tried deactivating the WP-Mail-SMTP plugin and trying it with a normal email address?

If it works then its a plugin clash. If not please send me your website login details via our secure contact form

Choose the “I am sending login info as requested” option and fill out the form

And I will have a look directly at it.


September 5, 2012 at 11:01 am

Hi Gkordek,

Looks like its resolved. What it was is that you had set YEs to “Send custom confirmation emails for this event?” But no custom email was set, or even created. You only need to set that if you have created an email template (email manager).

If you use the Custom email box in the event then you dont need to have that tick box ticked.

I recieved 2 emails, the standard email and the one you wrote in the Custom Email in the event, once that setting was changed.

I have not changed all the events, so you will need to do that as needed.


September 5, 2012 at 12:40 pm

Yes, that was it! Thank you very much for your help!

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