Support

Home › Forums › Event Espresso Premium › Problem Finding Registration ID

Problem Finding Registration ID

Posted: May 7, 2014 at 12:25 pm


Pippa Rogers

May 7, 2014 at 12:25 pm

Hello,

I did a live test and once the payment is process (through the Moneris hosted pay page) I am sent back to my site (what is meant to be the “thank you” page, as that appears in url) with the error that reads: There was a problem finding your Registration ID. Additionally, I never received an email…

Please help! I checked our Moneris account and the payments did go through.


Pippa Rogers

May 7, 2014 at 12:28 pm

I forgot to add: On the backend of our site the payment also did not go through, though the charge was made on the card.


Lorenzo Orlando Caum

  • Support Staff

    •

May 7, 2014 at 2:39 pm

Hello,

Are you running a current version of the Event Espresso software?

Could you double-check that your settings for Moneris are correct:

https://eventespresso.com/wiki/payment-settings/#Moneris

—
Lorenzo

The support post ‘Problem Finding Registration ID’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by  Lorenzo Orlando Caum 10 years ago ago

Topic Tags

Notifications

This topic is: not resolved
Event Espresso