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Pippa Rogers
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May 7, 2014 at 12:25 pm
Hello,
I did a live test and once the payment is process (through the Moneris hosted pay page) I am sent back to my site (what is meant to be the “thank you” page, as that appears in url) with the error that reads: There was a problem finding your Registration ID. Additionally, I never received an email…
Please help! I checked our Moneris account and the payments did go through.
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Pippa Rogers
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May 7, 2014 at 12:28 pm
I forgot to add: On the backend of our site the payment also did not go through, though the charge was made on the card.
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Lorenzo Orlando Caum
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May 7, 2014 at 2:39 pm
Hello,
Are you running a current version of the Event Espresso software?
Could you double-check that your settings for Moneris are correct:
https://eventespresso.com/wiki/payment-settings/#Moneris
—
Lorenzo
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