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Problem adding tax to ticket

Posted: August 11, 2016 at 3:25 pm


AnnaTanzt

August 11, 2016 at 3:25 pm

Hi,

comply with German law I need to get the amount paid in taxes ontomy tickets. As far as I figured out, the shortcode [TXN_TAX_SUBTOTAL] should di it.
However, this is what I see on the ticket:” data-linked-input-id=”content-main-content”>

What does it mean?
How can I solve it?

Sincerely,
Anna

(previously posted in the wrong forum)


Tony

  • Support Staff

August 12, 2016 at 2:24 am

Hi Anna,

Where do you see the above content output when using the shortcode?
Can you link me to a ticket I can view this on please?

[TXN_TAX_SUBTOTAL] displays the correct information for me when I test it – http://take.ms/GJ4a3


AnnaTanzt

August 12, 2016 at 3:51 am

Hi Tony,

here is a ticket where you can see it:

ticket

I also encountered another tax showing issue in invoice and receipt. they show taxes where there are none:

https://tanzhalletanz.de/wp-content/uploads/2016/08/tanz-Halle-tanz-Kreanativ-e.V.-Bestätigung-für-die-Transaktion_-575.pdf

https://tanzhalletanz.de/wp-admin/post.php?post=648&action=edit

The issue is urgent, because I am going on holidays tomorrow and it needs to work then.

Thanks for helping!

  • This reply was modified 3 years, 3 months ago by  Tony. Reason: Fix links


AnnaTanzt

August 12, 2016 at 3:53 am

it’s not showing the links, so here they are
invoice
receipt


Tony

  • Support Staff

August 12, 2016 at 4:33 am

For me those links do not work.

Can you link me to an event I can run a test registration on view please? I noticed your events are password protected so I can’t view those.


AnnaTanzt

August 12, 2016 at 4:37 am

hi,

sure: event
pw: testen

payment method is in test mode, so no real transactions will happen. you can try it to the end.

anna


Tony

  • Support Staff

August 12, 2016 at 5:07 am

Regarding the ticket message, it looks like you’ve added the [TXN_TAX_SUBTOTAL] shortcode within another span.

Where you have that shortcode should not be within another element, it should be something like this – http://take.ms/UQj0O

I can’t see any issue with the Invoice, its adding VAT currently.

If you go to Event Espresso -> Pricing, do you see ‘MwSt’ there?


AnnaTanzt

August 12, 2016 at 6:10 am

Hi Tony,

I see MwSt in pricing.

There are also items that do not require tax. But on that invoice there was a tax amount. I uploaded the documents again and added the code here
Maybe you see what’s wrong there.

On the ticket I did have it in the wrong span. Now it’s working :)!
How do I get rid of the (EUR)? Having the symbol € there is enough.


Tony

  • Support Staff

August 13, 2016 at 5:24 am

Maybe you see what’s wrong there.

I can’t see anything that would cause taxes to show from the above.

Can I take a look at the registration in the admin? If so you can send temporarily login details using this form:

https://eventespresso.com/send-login-details/

Please also include details of the registration so I know where I need to look.

How do I get rid of the (EUR)? Having the symbol € there is enough.

You can’t easily remove that output from just the invoice/receipt but you can remove it globally.

If you add:

add_filter( 'FHEE__EEH_Template__format_currency__display_code', '__return_false' );

to either a Custom Functions Plugin or your themes functions.php file it will remove the currency code from all outputs.

The support post ‘Problem adding tax to ticket’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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Status: closed

Updated by  Tony 3 years, 3 months ago ago

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