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Printable Tickets extension problem

Posted: December 4, 2019 at 1:13 pm


StPaulChurchKY

December 4, 2019 at 1:13 pm

The “Printable Tickets” extension will not upload to WordPress. It gives me a “Page Not Found” when I try to install it. The zip file I downloaded from my account page is only 176kb, which seems small. I’m trying to get this event live on my website before tomorrow, so any help you can offer ASAP would be great.


Tony

  • Support Staff

December 4, 2019 at 1:28 pm

Hi there,

176kb is correct, I’ve just downloaded the zip from my account and re-uploaded it onto a couple of test sites to confirm it works (it did).

A page not found error when uploading a plugin suggests somethig is blocking/killing the connection.

Have you tried downloading a plugin from wp.org directly and uploading that, do you get the same error?

Something like https://en-gb.wordpress.org/plugins/check-email/

Do you FTP access to the server?


StPaulChurchKY

December 4, 2019 at 1:42 pm

I don’t see the Printable Tickets extension as an option at wordpress.org. I don’t know if I have FTP access.


Tony

  • Support Staff

December 4, 2019 at 1:49 pm

I don’t see the Printable Tickets extension as an option at wordpress.org

You won’t see the printable tickets add-on on wp.org as we host it ourselves, that’s why I asked if you’d tried a plugin and linked to ‘Check email’ as a test.

Download the above plugin and try to install that, does it work?

You may not be able to install any plugins manually, in which case you’ll need to contact your host and have them investigate.

If you have FTP access you can install the plugin manually, but if you don’t have those details you’ll need to request them from your host (I’m just trying to find a quick option to get the plugin installed on your site).

Do you have access to a control panel with your hosts? If so, does that have a file manager?


StPaulChurchKY

December 4, 2019 at 2:04 pm

I just installed the Event Espresso plugin today, and it worked fine, so that’s why I’m baffled about the Printable Tickets one not installing just as easily. I was just reading about installing manually. I just recently took over this website. My boss just gave me some login info related to the website, which may be what I need for the FTP approach. (And thanks for responding.)


Josh

  • Support Staff

December 4, 2019 at 4:13 pm

This guide includes instructions for installing a WordPress plugin using FTP:

https://www.wpbeginner.com/beginners-guide/step-by-step-guide-to-install-a-wordpress-plugin-for-beginners/

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Documentation for Ticketing Add-on http://eventespresso.com/wiki/ticketing-add-on/

Status: closed

Updated by  Josh 8 months, 1 week ago ago

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