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Primary registration not found

Posted: May 20, 2020 at 3:03 am


create_kb

May 20, 2020 at 3:03 am

Hi,
A user has reported an error that says a Valid Primary registration could not be found. What does this mean and how do I fix this?
See this screenshot https://pasteboard.co/J9dPUMK.jpg

Thanks


Tony

  • Support Staff

May 20, 2020 at 5:04 am

Hi there,

The above can happen for a few reasons, the most common is caching (Memcached) or something wiping out transients on your site.

So, starting with the easier to check, do you have any caching enabled on the site? It could be with a caching plugin or something your host automatically enables on the server-side.

Is the above common and are you able to reproduce when testing?


create_kb

May 20, 2020 at 5:37 am

Hi,
No currently there are no caching plugins on the site.
But the host is a shared server and I am seeing Memcached in PHP info:
memcached
memcached support enabled
Version 3.1.5
libmemcached version 1.0.18
SASL support yes
Session support yes
igbinary support no
json support no
msgpack support no

Another BUT, we are going to change the server to a VM Cloud server within the next week, as the speed is pretty poor.
I don’t think the above is common. It does not happen all the time.
Thanks for the response.


Tony

  • Support Staff

May 20, 2020 at 7:08 am

But the host is a shared server and I am seeing Memcached in PHP info

It may be installed but not used, if it was in use I’d expect multiple instances of the above as it basically moves transients out of the database, which EE relies on to function.

Another BUT, we are going to change the server to a VM Cloud server within the next week, as the speed is pretty poor.
I don’t think the above is common. It does not happen all the time.

Ok, then, to be honest, I think you will be wasting your time working through this on the current host. As its not a consistent issue I’d recommend waiting until you switch hosts and see how it is there, you may well spend a fair bit of time debugging this only to find its a weird config issue that doesn’t even apply on your new server.


create_kb

May 20, 2020 at 7:17 am

Hi Tony,
Great thanks for the responses. I’ll get back if this is still an issue after we move servers.

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Updated by  create_kb 1 week ago ago

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