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Allen
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March 5, 2018 at 10:15 am
Hi, i am having a probelm with the way names are showing. The primary registrant name is not showing when I view under “Registrations” – but when I click the name that IS showing, the next page shows the proper name – so I cannot edit it.
Registration # 1279
it is 1/3 registrations – but the names are showing up all wrong. There is no “Add new contact” option showing up, and if I change the name in any one locaton – it changes on all registrations.
Hrd to explain. PLEASE PLEASE start to offer phone suport, even if it costs money – this is such a damn hassle.
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Josh
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March 5, 2018 at 11:41 am
Hi Allen,
Were these from before you switched the registration form to require information for additional attendees or after? If you can post a screenshot of an example we’ll be able to see exactly what you’re trying to communicate as well.
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Allen
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March 5, 2018 at 2:19 pm
Ok, here is another example of the weirdness. This entry came in today (after I’ve updated the form) … Christina paid, and I can see it in paypal – yet, it is not on the list.
However, Lai Li is on the list twice – yet one of her entries was cancelled on back-end (it was Pending prior to being Cancelled – I Cancelled it thinking that would solve the double problem. It did not)
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Allen
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March 5, 2018 at 2:20 pm
Not sure why the quality of that image is so bad – I can email you a PDF if you give me address
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Josh
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March 5, 2018 at 2:49 pm
Hi Allen,
Christina’s registration status is Pending Payment so PayPal may not have sent the “Instant” payment notification back to your site. In which case you can go to Event Espresso > Registrations and manually set Christina’s registration to Registration Approved status.
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Allen
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March 5, 2018 at 2:55 pm
Is that maybe why soooo many of my Registrants have a “Pending” listing and then shortly later an “Approved” listing?
Both show up in my list, and then both get published on Front end website. This is both confusing and a hassle to fix.
Would be much better if the “Pending” listing updated itself to “Approved” rather than remain as two separate listings … can I make that happen some how?
And any idea why Lai Li (and many others) remain displayed twice?
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Josh
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March 5, 2018 at 3:20 pm
You might ask some of the folks registering on your site why they’re signing up more than once. That’s what’s causing two separate listings there.
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Allen
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March 5, 2018 at 3:45 pm
Maybe some people start the process and come back later? I dunno..
But why does it show up on the list after I mark it cancelled? You can see it says Cancelled in screenshot above.
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Josh
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March 5, 2018 at 3:50 pm
Usually this can be resolved by adding a parameter to the attendee list shortcode. e.g.
[ESPRESSO_EVENT_ATTENDEES status=RAP]
If that doesn’t resolve this then there may be something in your custom templates that’s overriding the status check and making so cancelled registrations also show up there.
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Allen
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March 5, 2018 at 5:33 pm
by custom templates, do you mean the content-espresso_event_attendees.php file?
I tried adding your parameter to one of the pages – didn’t fix the issue.
<?php
/**
* Content Template for the [ESPRESSO_EVENT_ATTENDEES] shortcode
*
* @package Event Espresso
* @subpackage templates
* @since 4.6.29
* @author Darren Ethier
*
* Template Args that are available in this template
* @type EE_Attendee $contact
* @type bool $show_gravatar whether to show gravatar or not.
*/
if ( $show_gravatar ) {
$gravatar = get_avatar( $contact->email(),
(int) apply_filters( 'FHEE__loop-espresso_attendees-shortcode__template__avatar_size', 32 )
);
} else {
$gravatar = '';
}
$states = EEM_State::instance()->get_all_states();
$state = isset( $states[ $contact->state_ID() ] ) ? $states[ $contact->state_ID() ]->get( 'STA_name' ) : $contact->state_ID();
$state = ! is_numeric( $state ) ? ', ' . $state : '';
$countries = EEM_Country::instance()->get_all_countries();
$country = isset( $countries[ $contact->country_ID() ] ) ? $countries[ $contact->country_ID() ]->get( 'CNT_name' ) : $contact->country_ID();
$country = ! empty( $country ) ? ', ' . $country : '';
$registrations = array();
if ($contact instanceof EE_Attendee) {
$registrations = EEM_Registration::instance()->get_all(array(
array(
'ATT_ID' => $contact->ID(),
'EVT_ID' => $event->ID()
),
));
}
foreach($registrations as $registration ){
if($registration instanceof EE_Registration){
echo '<li>' . $gravatar . ' ' . $contact->full_name() . ' '
. ' – '
. '<span style="color:#C0C0C0;">'
. $contact->city()
. $state
. '</span>'
. '</li>';
}
}
do_action( 'AHEE__content-espresso_event_attendees__after', $contact, $show_gravatar );
Thats what I have on the custom page. Not sure what else you’re alluding to.
So why do pending and cancelled registrations show up?
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Josh
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March 5, 2018 at 6:31 pm
The pending and cancelled registrations show up because your custom template code doesn’t filter out pending payment status or cancelled status registrations. You can add a check for “Approved” only registrations by adding to your query:
$registrations = EEM_Registration::instance()->get_all(array(
array(
'ATT_ID' => $contact->ID(),
'EVT_ID' => $event->ID()
),
));
change to this:
$registrations = EEM_Registration::instance()->get_all(array(
array(
'STS_ID' => 'RAP',
'ATT_ID' => $contact->ID(),
'EVT_ID' => $event->ID()
),
));
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