Support

May 3, 2016 at 3:33 pm

Hi there,

Which message are you editing?

[COMPANY] parses to the Event Organizations company name, if you have created a custom question to collect the company name (looks like you have) you’ll need to use the:

[PRIMARY_REGISTRANT_ANSWER_*{question_text}]

or

[RECIPIENT_ANSWER_*{question_text}]

shortcodes depending on which message your editing.

So if your custom question is called ‘Company Name’, the shortcode would be:

[PRIMARY_REGISTRANT_ANSWER_*Company Name]

For the address fields you do not appear to be collecting any address information on the registration form. Edit your event and select the ‘Address information’ question group for the primary attendee – http://take.ms/bcYsX

Update the event and EE will request the address information.

The address you provide within the payment method is sent to your payment provider, EE does not use that information.

May 4, 2016 at 7:38 am

So, the payment information cannot be pulled into the email?

No, the registration data is used within the registration emails.

Since I am using [PRIMARY_REGISTRANT_LNAME] /email/phone and it is pulling through, are those coming from the payment form?

No.

The Primary Registrant is the users details that are entered on the registration step, so the details being pulled into the email are from these fields – http://take.ms/T5JGV

May 4, 2016 at 8:03 am

Hello,

Question groups such as the address question group are assigned on a per-event basis so you would need to enable that for each event. It appears in the bottom right area of the event editor and looks like this:

http://cl.ly/3S031e0B0v0m

—
Lorenzo