Home Forums Event Espresso Premium Pricing Issue – EE3

Pricing Issue – EE3

Posted: March 28, 2016 at 3:23 pm

Jason Lee

March 28, 2016 at 3:23 pm

Hey there!

We offer free tickets to our members (we are integrated with s2member and EE3) but we wanted to start at least storing a price for each event (mainly so we can show later how much value members are getting).

I tried setting a regular price and then a member price of zero but when I clicked save it took the regular price that I set of $20 and changed it to $10 on it’s own. Any guess what went on here and how we can achieve what we are trying to do?

(P.S. side note, just wanted to say thanks for continuing to support EE3. It helps so much for our business with the s2member integration and makes my life so much easier. 🙂


  • Support Staff

March 28, 2016 at 3:46 pm

Hi Jason,

I’m not sure how the price would have changed, but I’m unclear which fields you were editing. Normally it should let you set 0.00 for the Member price.

As a side note, you can use s2member with Event Espresso 4 because the WP User Integration add-on adds support for s2member level pricing by capability. We call it the Ticket Capability Requirement field. There’s an example that shows how in the documentation:

Jason Lee

March 28, 2016 at 3:54 pm

Thanks for such a quick response Josh 🙂

I set the Standard Pricing to $20.00 and the Member Pricing to $0.00 and after save it changed the Standard Pricing. A better question I guess is, is there a spot we can save a price on an event but still have it be free for our logged in members?

Thank you for sending that information over on EE4. My head hurts just thinking about switching out anytime soon though haha but good to know the capability is there. Do you plan to continue providing EE3 suppport for the foreseeable few years?


  • Support Staff

March 28, 2016 at 4:25 pm

Normally it should just work to set standard pricing to 20.00. Are there any auto-populated prices (more than 0.00) in the pricing fields when you first load up the create an event form? If not that’s good.

So if no auto-populated prices, does the issue continue after you deactivate all other plugins (except for EE3 core + the WP User Integration add-on for EE3), and temporarily switch to a default theme? You can use the theme test drive plugin to use a default theme as the administrator without actually changing themes.

As far as EE3 support goes, we do not plan on continuing support for a few years. Once the Recurring events manager is finished for EE4 we’ll be phasing out support for EE3.

Jason Lee

March 28, 2016 at 4:39 pm

The standard pricing and surcharge are auto setting to 0.00. Is that correct? I will test with shutting down other plugins/themes

Def understand. Do you have any sort of rough time frame on when that might be so we can start planning accordingly? (If not, that’s ok. Just trying to make sure it’s not like tomorrow haha)


  • Support Staff

March 29, 2016 at 3:32 am

Hi Jason,

Can you create a new event (you don’t need to publish the event, just click to create a new one)

Now on that page look at the events pricing section.

How many Prices do you have by default? It should look like this –

Def understand. Do you have any sort of rough time frame on when that might be so we can start planning accordingly? (If not, that’s ok. Just trying to make sure it’s not like tomorrow haha)

Whilst I can’t provide you with a specific date currently, I can tell you it will not be within the next few days/weeks (of possibly months). We want EE4 to support the current users of EE3 (although likely in a different way than EE3) before we phase out EE3. The recurring events manager is a big step towards that but we will still provide plenty of notice to before closing support for EE3 🙂

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Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

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Updated by  Tony 4 years, 6 months ago ago

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