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Price Modifiers Will Not Delete

Posted: September 2, 2014 at 1:47 pm


John Bottini

September 2, 2014 at 1:47 pm

WP Version: 3.9.2
EE Version: 4.2.7
Registration link: http://www.thewarrengroupevents.com/blog/events/bhorizons2014/

Hello,

We set price modifiers for an early discount rate on our tickets, and were planning on discontinuing that early rate today. However, the price modifiers will not delete. They will appear to delete in the backend, but once we hit ‘Update,’ they reappear and never officially delete.

Please provide any assistance you can, as this is a very important aspect of our ticketing options.

Thank you.


Lorenzo Orlando Caum

  • Support Staff

September 2, 2014 at 3:45 pm

Hi,

If those price modifiers were used for tickets that have already been sold, then they will be locked.

Try expiring the ticket with the price modifier. You can do this by setting the quantity to match the number that has already been sold and saving changes.

Then create a new one to replace it.

Also, you are running old software. Please backup your WordPress and update to to the current release at 4.3.1:

http://eventespresso.com/wiki/ee4-changelog/


Lorenzo


John Bottini

September 3, 2014 at 8:00 am

Hello,

Thank you for your response. Unfortunately, though, the price modifiers not deleting is not specific to sold tickets. I have created multiple tests including a new test site, and price modifiers are not deleting, regardless of if a ticket has been sold or was just created.

Is there any explanation you can offer for this?

My fix has been to set the price modifier price deduction to $0.00, do you foresee this affecting ticket purchases in anyway?

Thank you.


Tony

  • Support Staff

September 3, 2014 at 8:27 am

Hi John,

We’ve been able to reproduce this and have created a ticket for developer feedback.

To confirm, when you set the price modifier to $0.00, was the original ticket archived, and a clone created with the same details and the price modifier set to 0.00? Something like this – http://take.ms/gwJFw

Note my options will be slightly different as I’m using 4.3.x (which I recommend you update to)


John Bottini

September 3, 2014 at 9:23 am

Thank you very much, I appreciate it.

To answer your question – no, the original ticket was not archived and cloned. The price modifier price was just set to zero so that there would be no discount.

We will be updating event espresso, but since it is live we must schedule a time for maintenance.


Josh

  • Support Staff

September 4, 2014 at 7:40 am

Hi John,

I can suggest using the sale end date feature to allow for early discounts. Instead of trying to add then remove a price modifier after x many registrations/ or x many days from one ticket, you create two tickets. One ticket will have an early sale end date. You set the sale end date to the date you want to discontinue early pricing. The second ticket you create can go on sale at the same time the first ticket goes off sale. Each ticket can have its own price, which allows for early discounts.


Josh

  • Support Staff

November 12, 2014 at 5:55 am

Hi there,

A little update on this: The fix for the issue you reported here is included in Event Espresso 4.4.5 which is available as an update now.


John Bottini

November 25, 2014 at 7:11 am

Thank you, Josh!


Josh

  • Support Staff

November 25, 2014 at 7:55 am

You’re welcome John.

The support post ‘Price Modifiers Will Not Delete’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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Updated by  Josh 4 years, 12 months ago ago

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