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Prevent registration email

Posted: October 31, 2012 at 11:12 am

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Colin Duwe

October 31, 2012 at 11:12 am

We just need the payment confirmation email not the registration email. How do we prevent the registration email?

Jonathan Wilson

October 31, 2012 at 1:59 pm

Hello Colin,

In Event Espresso’s General Setting, under Email Settings, you need to change “Send registration confirmation emails before payment is received?” to “No“.

That should do it for you.

Colin Duwe

October 31, 2012 at 5:21 pm

I’m using 1.27 and that is how I have it set (no) and I’m receiving two simultaneous emails: first the payment confirmation then the registration confirmation. Any other ideas? It would be great if EE had an API w/ hooks, etc so I could deregister the default and add my own.


  • Support Staff

November 1, 2012 at 7:30 am

Hi Colin,

There is a hook that can be used to remove the standard email functions, but I think you can accomplish this without doing any custom coding.

In addition to Jonathan’s above suggestion, I’d add this:

You can set the Email Settings to not Send Payment Confirmation emails. Then the Registration confirmation email will become the One Email that gets sent out to the registrants after they pay. You can add payment info by using custom email tags to this and any custom emails you configure by using the Email manager.

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Colin Duwe

November 1, 2012 at 9:42 am

Ah, I should have thought of that. Thanks. Is there a way to edit the registration email subject? (Defaults to event name)


  • Support Staff

November 1, 2012 at 10:16 am

Hi Colin,

The Email Manager will let change the subject:

After setting up the email, and when you set up the event, you’ll need to change the Custom Confirmation Email setting to yes and select the pre-existing email that you set up in the email manager:

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