Support

December 3, 2013 at 9:30 am

Hi James,

Can users re-print tickets? Is there a limit to how many times a user can print a ticket?

Yes users can re-print the tickets (they can be downloaded as PDF’s) and there is no limit to the amount of times a ticket can be printed.

Is there a way for users to get tickets re-sent if they didn’t get it or it was lost?

You can add a ticket link to the registration email which will allow them to download the ticket at any time. If this email is lost you can also resend the registration email from the admin.

Is there a simple way to cancel a ticket? what’s the process? Is it easy to find a user’s ticket to cancel from among, say, 2000 other tickets?

There is a live search feature, which allows you to type in the name of the attendee and filter the list. http://d.pr/i/wL13

Cancelling a ticket involves editing the attendee (clicking their name) & editing the payment option to cancelled. The top attendee with the red X has been cancelled.

Is the ticket formatting customizable to different events? I.E. can one event’s ticket look significantly different than another one’s?

You can create multiple ticket templates if you know a little php/html/css then assign different ticket templates to different events.

Is there an ability to send a customizable message (event-specific) with the emailed ticket?

The ticket_link is added to the registration email, registration emails can be edited site-wide or event specific so yes.

is the only way tickets can be scanned through an ios or android device? what about a QR scanner?

Currently the only way is using an ios or android device, using said devices camera.

RESERVED SEATING
-Can you have an event with general admission and reserved seating in the same place?
-Can you have different prices for individual assigned seats?

Can you explain this a little more please?

December 3, 2013 at 11:25 am

I have a venue where most of the area is general seating but some is reserved. Is this possible to implement? My potential workaround is to split it into two events.

Are also you wanting to sell the ‘reserved’ seating?

You can reserve seats (they are visible but users can not select them) within a seating chart which stops the sales of those seats.

Each seat can be a different price, but there can be only 1 price per seat.

Hope that helps 🙂

December 3, 2013 at 1:29 pm

In this case it would need to be two events (one for assigned seating, the other for general admission).