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Pre-populate Ticket Quantity Selector with Cart Amounts already entered

Posted: February 5, 2018 at 8:32 am


Matt

February 5, 2018 at 8:32 am

Hi,

First off…posted two things before. Thanks for being so quick to reply. Helps a ton!

My problem is trying to populate the dropdowns on the Event page with tickets already selected, to avoid confusion. Here’s the process:
1. Event Page – Default is zero tickets. User picks a quantity and goes to the Cart.
2. Cart – Shows amount and user can, if they know, change the quantity there.

(**BUT, users don’t always do that. Sample user clicks back or “Return to Events” or gets lost and uses the site menu to get back to their event**)

3. Event Page (second time) – Default is zero tickets. User thinks things haven’t gone through. Picks quantity again.
4. Cart – Confused user now has 2 tickets in their cart and has to adjust.

The question: Is there a way to populate the dropdown on the Event Page (Step 3) with the data from the cart so that a user is always seeing the number of tickets they want ordered IN TOTAL instead of adding them IN AGGREGATE each time they return to the Events Page.

Thanks for your help.


Tony

  • Support Staff

February 5, 2018 at 9:24 am

Hi there,

In short, no, at least not without a significant refactor to how the ticket selector and SPCO process works.

You could remove the Return to event list and add a link to the event cart to either a sidebar (we also have a mini cart widget you can use), or the main navigation menu so that users can also access their cart.


Matt

February 5, 2018 at 9:46 am

Thanks for the quick reply.

That’s too bad about the defaults, but I agree that the mini cart widget will help eliminate some of the confusion.

New question, though: Can the Mini Cart Widget be set to show only if the Cart has something in it OR the Cart Session has started? About 2/3 of the people who visit our site don’t really care about our events, so I don’t want to take up real estate with an empty cart if they don’t need it.


Tony

  • Support Staff

February 6, 2018 at 4:51 am

We don’t currently have a method to hide an empty cart built into the widget, but you can use the custom method here:

https://eventespresso.com/topic/display-event-cart-only-when-not-empty/#post-172811

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