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Pre-existing emails not sending

Posted: December 18, 2012 at 3:52 pm

Ingrid Schroder

December 18, 2012 at 3:52 pm

HI guys,

I have created pre-existing emails in the email manager for each of our various events, but the general generic payment confirmation/registration emails always sends instead – for all of the events.

I have tried switching on/off send custom emails, fancy headers are turned off…. I have tried turning off sending the generic confirmation emails but then nothing sends. When I turn it back on – it always defaults to the generic email.

Please help!


December 19, 2012 at 12:35 am

Hi Ingrid

So in an event you have the options set to:

Send custom confirmation emails for this event? Yes
Use a pre-existing email? Your custom email selection

And have of course updated the event?

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