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TwoYear1styr
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November 19, 2017 at 1:58 pm
I very very carefully upgraded to WordPress 4.9 this weekend. I updated EE4 prior to updating WordPress. WordPress was the last thing I updated. All was working on the site prior to this.
After the WP update, when I am in the WordPress admin area and go to Appearance> Customizer
I see a screen that is not the normal wordpress customizer, it shows some Event Espresso buttons and an odd form, looks like a half broken page.
https://ton.twitter.com/1.1/ton/data/dm/932352301544755206/932352177007419392/Nc8ItqKG.jpg
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Tony
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November 20, 2017 at 4:54 am
Hi there,
That’s strange, I’m not getting any errors when using the customizer with 4.9 and the latest version of EE.
Can you post a screenshot of the page you see?
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
Its also possible this is a theme or plugin conflict, you can check that by following the steps here:
https://eventespresso.com/wiki/troubleshooting-checklist/
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TwoYear1styr
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November 20, 2017 at 7:11 am
The screenshot is in the original post above! 🙂
Can you see it? I had DM’d it to Event Espresso via twitter.
The naked link is https://ton.twitter.com/1.1/ton/data/dm/932352301544755206/932352177007419392/Nc8ItqKG.jpg:large
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TwoYear1styr
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November 20, 2017 at 7:18 am
Will attempt to get a screencapture to share too… (downloading a camtasia update real quick)
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TwoYear1styr
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November 20, 2017 at 7:22 am
Here’s a different screenshot. I inspected the elements, notice the link in there. That goes to the customizer but an EE calendar widget seems to be preventing the admin page from loading.
https://ton.twitter.com/i/ton/data/dm/932614992041562118/932614979097853952/j7z6dWD6.jpg:large
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TwoYear1styr
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November 20, 2017 at 7:26 am
here are the plugins/addons I have running for EE
https://ton.twitter.com/1.1/ton/data/dm/932615987400183815/932615979925782528/bODM10Vr.jpg
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Tony
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November 20, 2017 at 8:54 am
The screenshot is in the original post above!
No, because your embedding images using links that don’t work 🙂
I’ve edited your posts and used the link directly, none of which load for me.
Have you tested with another theme? You can test another theme using the Theme Test Drive plugin to switch themes only for admin users.
You’ll find more steps to work through in the troubleshooting checklist from above:
https://eventespresso.com/wiki/troubleshooting-checklist/
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TwoYear1styr
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November 20, 2017 at 9:16 am
apologies, I dm’d them on twitter to get the image,s didn’t realize those images were hidden. I’ll tweet them and then embed.
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TwoYear1styr
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November 20, 2017 at 9:21 am
Here’s the tweet with the three images
here’s the images
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TwoYear1styr
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November 20, 2017 at 9:22 am
Separately, Theme Test drive is not a terribly safe plugin. It works sometimes, but has lots of conflicts of its own. Not going to run that on a live site with ecommerce transactions.
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Tony
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November 20, 2017 at 9:38 am
Then I recommend creating a development copy of the site and testing there, the above isn’t happening on any of my test sites so it’s either a plugin/theme conflict or a specific setup that is causing it but so far I can’t reproduce so we need to know if it’s a conflict and with what to narrow it down.
You can use the Duplicator plugin or similar to quickly create a ‘package’ from the live site that can then be installed on another site to clone it and test there. I’d recommend using a subdomain install so your testing on the same server environment.
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TwoYear1styr
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November 20, 2017 at 9:45 am
What would you have me test?
We run this on WPEngine. A Staging site is a simple thing.
I get the same error running this on the staging site.
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TwoYear1styr
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November 20, 2017 at 9:47 am
We get the error running on the WordPress twentyseventeen theme as well. What drives those Event Espresso widget? Is this a setting? something else? How do I get in and find that?
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TwoYear1styr
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November 20, 2017 at 9:50 am
If I deactivate all the plugins except the EE lot, and run twenty seventeen, I get the error. So this would appear to be an EE thing to me unless I’m missing something obvious. 🙂 (it is monday, that is definitely possible, my furnace caught on fire this morning when I woke up, repair guy just left.) I may have smoke inhalation stuff making me dimmer than normal.
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Josh
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November 20, 2017 at 11:14 am
This may be something unique to WPEngine because we are not able to replicate this on our testing installs.
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TwoYear1styr
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November 20, 2017 at 12:37 pm
How do you propose we move from ‘may’ to certainty? Happy to give you a quick admin account on the staging site as one way to move this along.
If you know of a better way, love to hear it.
We have a paid up membership license here. I do not understand your premium support method these days. (boggles me even though I’ve been working with you in one form or fashion for years now). If I have a credit or something that I need to apply somewhere, let me know how that works.
If we have to buy something else to get help from EE, please let me know how much and where! 🙂 🙂 )
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Josh
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November 20, 2017 at 12:58 pm
One way to move from “may” to certainty is try the same steps on a non-WPEngine hosted site. That’s basically what we did and didn’t see any issues.
You can send the information for accessing your staging site via the secure form on this page:
https://eventespresso.com/send-login-details/
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TwoYear1styr
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November 20, 2017 at 4:16 pm
I submitted the send login details.
Is there any reason that Event Espresso does not work with WPEngine? I met Seth and the WPEngine team at BlogWorld the same year in 2010 and have used both together off and on ever since. If this were Godaddy, I’d understand the comment above (cache on wp admin is a wordpress killer), but would not expect WPEngine to be blamed in conjunction with Event Espresso.
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Josh
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November 20, 2017 at 5:18 pm
The reason for the breakage is because you’re trying to use the Event Espresso 3 calendar add-on, without Event Espresso 3. I’ve deactivated the Event Espresso 3 calendar add-on and you’ll find that he WP customizer loads as expected now.
If you want to display an event conflict you can get the Event Espresso 4 calendar add-on, which is compatible with Event Espresso 4. It’s available on Github if you prefer not to get a support license for the Event Espresso 4 calendar.
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TwoYear1styr
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November 20, 2017 at 5:31 pm
Excellent news. We’ve used it this way for 2-3 years. If memory serves, I don’t think 4 had this extension yet when we started.
I’ll pass the word back to the team, and see if we can get the license for the extension. Happy to support EE. 🙂
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Josh
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November 20, 2017 at 5:33 pm
The EE3 event calendar doesn’t actually display events from Event Espresso 4 though, so I’m not sure how you were using it besides just having the plugin activated.
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TwoYear1styr
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November 20, 2017 at 5:42 pm
I have not turned it off yet. It’s still on the live site. (I’m waiting on the team to make an upgrade or ditch it decision. In the early planning of the site, they thought they would need this much more than they have used it. )
https://tyfy.info/calendar/
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Josh
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November 20, 2017 at 5:52 pm
That page’s calendar isn’t actually generated by the Event Espresso 3 calendar plugin. That’s an embedded Google calendar.
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