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pathwise
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February 21, 2024 at 2:50 pm
I have a few post event emails set up for several events both past and upcoming… Only seeing now that these emails have not been sending. Template is active. https://snipboard.io/WBn213.jpg
I am not sure what the issue is. What else can I check to see what is going on?
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pathwise
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February 22, 2024 at 9:02 am
This reply has been marked as private.
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Tony
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February 22, 2024 at 3:07 pm
Hi there,
Do you use both Upcoming and Post notifications or just Post?
I can see in your screenshot is a custom post message template, do you know if the ‘default’ aka Global Post message templates work and its just custom that don’t or do you only use custom templates?
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pathwise
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February 23, 2024 at 8:23 am
Hello Tony!
We use both upcoming and post: https://snipboard.io/Zgcdpy.jpg
We use both Global and Custom Post event messages and it doesn’t look like Global ones are working either.
My email log only shows three post emails going out in the last several months:
https://snipboard.io/zy6eBD.jpg
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Tony
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February 23, 2024 at 9:28 am
I suspect this is an issue when using both on the same event, I’ll do some digging and see.
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pathwise
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February 23, 2024 at 9:34 am
Thank you!
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pathwise
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February 27, 2024 at 11:24 am
We like using both. Upcoming is great to send out the Zoom link a day before the event and the post event is for a survey.
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pathwise
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February 29, 2024 at 3:04 pm
This reply has been marked as private.
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pathwise
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March 11, 2024 at 6:53 am
Hello!
Any update on this? 🙂
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Sam
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March 27, 2024 at 11:50 am
Hi there,
I’ve added a note to our developers. Our development team is working on the above. You’ll get an update on the topic ASAP.
Thank you.
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