Support

November 8, 2012 at 7:22 pm

Hey Bryan,

Looks like there might be some JS conflicts in the theme. Try wrapping your [ESPRESSO_EVENTS] shortcode in a [raw] tag, like this: [raw][ESPRESSO_EVENTS][/raw]

That shortcode will be in you main event registration page.

Let me know whether that fixes it for you.

November 9, 2012 at 9:46 am

Hey Bryan,

Can you try all caps for the [RAW] tag? Sorry about that.
Also, on our troubleshooting page, we have instructions on how to correct j-Query conflicts.

November 9, 2012 at 2:11 pm

Bryan,

Let me know whether you are able to resolve the issue, or if you need more assistance.

November 9, 2012 at 3:42 pm

Hi Bryan,

Can you look in the theme’s functions.php file (or possibly other functions files that are included in the theme) for code that looks like this:

//Disable Automatic formatting in WordPress posts
function my_formatter($content) {
    $new_content = '';
    $pattern_full = '{(\[raw\].*?\[/raw\])}is';
    $pattern_contents = '{\[raw\](.*?)\[/raw\]}is';
    $pieces = preg_split($pattern_full, $content, -1, PREG_SPLIT_DELIM_CAPTURE);

    foreach ($pieces as $piece) {
        if (preg_match($pattern_contents, $piece, $matches)) {
            $new_content .= $matches[1];
        } else {
            $new_content .= wptexturize(wpautop($piece));
        }
    }
    return $new_content;
}

remove_filter('the_content', 'wpautop');
remove_filter('the_content', 'wptexturize');

add_filter('the_content', 'my_formatter', 99);

If you find code just like the above, you can try commenting it out or even removing it.

November 9, 2012 at 4:39 pm

Thanks for checking. Another thing you can try is to set the option to skip the confirmation page in Event Espresso>General Settings. It will go directly to the payment page when the registrant submits the registration form.

November 9, 2012 at 4:57 pm

Hi Bryan,

When I’m troubleshooting conflicts with themes, what I’ll do is go through the theme’s functions files and if any look like they are suspect (like overriding core WordPress functionality, as the one I posted above eg. remove_filter ‘the_content’) I’ll comment out the entire function and test again. Each function can be viewed as a separate plugin that is executing code somewhere. With a little trial and error, you can narrow down the function that’s causing the conflict. If you find it, please contact the theme author and let them know what you’ve found.

November 12, 2012 at 9:06 am

Hi Bryan,

It is something that we can usually find in 30 minutes, with the exception being a case where the theme has a large number of framework-like files where we’d have to comb through each one. That’s more of an exception as most themes are not built that way. If you decide to have us look through the theme, we will need FTP access and wp admin access, which you can send if you purchase a priority support token.