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Martha Sullivan
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September 19, 2013 at 10:06 am
We have a message in WordPress Plugins: “There is a new version of Event Espresso available. View What’s New with version 3.1.35.P.”
However, when we go to upgrade, this is what we see:
“The update process is starting. This process may take awhile on some hosts, so please be patient. Updating Plugin Event Espresso (1/1). An error occurred while updating Event Espresso: Update Package not available. All updates have been completed.”
So we’re still at version 3.1.34.P. What’s up?
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Josh
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September 19, 2013 at 10:35 am
Hi Susannah,
We checked the site’s stats and it’s reporting that both Event Espresso 3.1.32 and 3.1.34 are installed, which may be why you’re seeing the error. Can you check to see if there is more than one version of Event Espresso installed?
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Martha Sullivan
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September 21, 2013 at 10:29 am
There was a deactivated EE version.. only one activated. I removed the deactivated version, but still get this info:
“There is a new version of Event Espresso available. View What’s New with version 3.1.35.P. You need a valid Site License Key to enable automatic upgrades. Your current membership level does not allow automatic upgrades on more than one domain. Please log into your account to manage your Site License Keys or purchase a support license now.”
We have a site licenese key: and only one account…active on: http://www.floridapubliclibrary.org
This is the version installed:
Event Espresso
Settings | Events | Deactivate | EditOut-of-the-box Events
Registration integrated with PayPal IPN for your WordPress blog/
website. Support
Version 3.1.34.1.P | By Event Espresso | Visit plugin site
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Dean
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September 23, 2013 at 1:51 am
Hi Susannah,
I have reset the licence key for you. Please go to General Settings and remove the licence key and save. Then add it back and save. If the error has not gone and access to updates is not available in 24 hours from that point please let us know.
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