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Selina Mellon
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August 13, 2015 at 5:48 am
I have clicked to update the plugin from the wordpress dashboard and it failed to update and has deleted event espresso from my website.
I am very unhappy with the quality of this plugin so far, it has been very complicated to use with lots of issues along the way.
I finally thought I had got to a point where people could buy tickets from my website, publicised it and now it con not be used.
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Josh
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August 13, 2015 at 8:23 am
Hi Selina,
I’m so sorry for the trouble. We can get things back up and running for you. You can fill out the form on this page (please fill out the form completely) and we can fix the Event Espresso installation.
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Josh
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August 13, 2015 at 9:53 am
Hi Selina,
Can you please resend the form and be sure to fill out complete FTP credentials this time? We need to access the files on the server to fix the Event Espresso core plugin installation. Thanks.
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Selina Mellon
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August 13, 2015 at 11:53 am
I do not have the ftp credentials that you are asking for. I have spent the last 2 hours trying to figure this out on my Mac and can’t do it. This is exactly why I am not happy with this plugin. Far too much of my time is being taken up with problems using it
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Josh
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August 13, 2015 at 12:21 pm
Hi Selina,
You can get FTP credentials by contacting your web host. We’d love to help you get up and running, and it turns out having FTP credentials are a basic necessity for anyone managing a WordPress site regardless of whether or not Event Espresso is installed.
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Selina Mellon
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August 14, 2015 at 1:07 pm
Working now. Thanks
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