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Plugin Fails to Show up

Posted: December 1, 2023 at 9:31 am

Viewing 5 reply threads


nforakis

December 1, 2023 at 9:31 am

I can’t seem to see the plugin settings after I’ve activated it in WordPress. It does not show up on the left side of the dashboard.


Tony

  • Support Staff

December 1, 2023 at 9:46 am

Hi there,

On your site, can you access this page:

{domain}/wp-admin/admin.php?page=espresso_maintenance_settings&action=data_reset

You should see something like this:

https://monosnap.com/file/OIKeB189vEXJKJwH2RqvhbpJ52RSAy

Click on that ‘Reset Event Espresso Capabilities’ button.

If you can see that can you send me login details so I can take a look?

https://eventespresso.com/send-login-details/


nforakis

December 1, 2023 at 10:28 am

I cannot get to this page. “Sorry, you are not allowed to access this page.”


Tony

  • Support Staff

December 1, 2023 at 11:23 am

Sorry, typo in my previous reply:

If you cannot see that can you send me login details so I can take a look?

https://eventespresso.com/send-login-details/

If you can send me the details over I’ll take a look. Preferably include FTP details if you have them.


nforakis

December 4, 2023 at 7:36 am

Any progress on this issue?


Tony

  • Support Staff

December 4, 2023 at 9:05 am

Did you send login details over?

I haven’t received any login details for your site so haven’t looked into this yet.

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