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plugin disappreared

Posted: November 27, 2018 at 11:52 am


Caetani Cultural Centre

November 27, 2018 at 11:52 am

Our plugin just disappeared during an update!


Josh

  • Support Staff

November 27, 2018 at 12:07 pm

Hi,

You can download a fresh copy of Event Espresso from your account page. Then if you’re not sure how to re-install, you can follow this guide:

https://eventespresso.com/wiki/install-event-espresso-4/


Josh

  • Support Staff

November 27, 2018 at 1:30 pm

Hi,

We received your request for priority support. I’m afraid the FTP account you sent only gives access to an empty folder on the server. Can you either:
a) change the account to allow it access to the site’s wp-content folder
or
b) re-send the support token form and include FTP information for an account that can access the site’s wp-content folder?

Thank you.


Josh

  • Support Staff

November 28, 2018 at 9:19 am

Hi,

Thank you for sending the updated information. I was able to re-install Event Espresso 4. You can view your registrations by going to your site’s dashboard, then to Event Espresso > Registrations.

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Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: publish

Updated by  Josh 2 weeks ago ago

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