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redbarn
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May 3, 2024 at 8:17 pm
We are using the latest version of Event Espresso tied to PayPal Commerce. It seems like people are being charged twice now have you seen this behavior?
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Rio
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May 3, 2024 at 8:38 pm
no, we’re not receiving any issue regarding paypal commerce charging twice.
If you go and review the purchase, when does the issue happen? If you look on your paypal, can you confirm you received the amount? Can you also check in the transaction the time it was charge, is there a big time difference? You can check that on your EE transaction page.
https://monosnap.com/file/g9Ueu6l5vwoIir09xJlS0OyR4nafrt
Can you send screenshot of those error, please reply as private.
thanks
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redbarn
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May 4, 2024 at 9:25 am
This reply has been marked as private.
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Rio
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May 5, 2024 at 6:04 pm
awesome. We will be waiting for more information.
have a great day.
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redbarn
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May 6, 2024 at 8:03 am
OK I have more information so what seems to be happening is that the people are registering and then are getting an error message saying it didn’t process so they are doing it again. I am going to try to do a registration and see if I can get the error message. Just wanted to give you something to think on while I try the test.
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Sam
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May 6, 2024 at 8:12 am
Sure, please test the same and confirm if you are facing the same issue.
Also, can you please go through EE > Message > And check if there is any similar message that says about the payment issue?
Looking forward to helping you.
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redbarn
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May 6, 2024 at 8:26 am
This reply has been marked as private.
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redbarn
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May 6, 2024 at 8:58 am
This reply has been marked as private.
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Sam
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May 6, 2024 at 10:44 am
It’s a pleasure helping you. Please feel free to ask if you have any other questions.
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