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Plugin auto-update tips

Posted: July 11, 2012 at 10:44 pm


Josh

  • Support Staff

July 11, 2012 at 10:44 pm

If you are seeing errors with the update notifications, no need to worry.

Most of the time, this can be resolved by deleting old copies of Event Espresso and the add-ons that might be lying around. Also, verify that you have the license key correctly entered on the General Settings screen. You might need to get the key reset if the key was entered on another site.

Watch this video for a few more tips:

http://www.screencast.com/t/TGkHLWrL


Carley

July 17, 2012 at 2:00 pm

We have combined domain names. Our previous site, http://www.domain.com, was not WP compatible, so we purchased a second domain name http://www.domainregistration.com to run WP and the EE plugin.

Now our original site is getting upgraded to be compatible with WP and EE. I have moved everything over, including updating our account with the correct url on our EE account.

I am getting the error above, there are no old add-ons lying around. I think I might need to get the key reset.

Can you help me with this?


Josh

  • Support Staff

July 17, 2012 at 2:34 pm

It should be all set to move the key from one to the other.


dmanser

August 1, 2012 at 10:16 am

The installation guide says

“If you are upgrading from the free version, you will need to run the upgrade script located in the “Help/support” tab just under the “Events Espresso” tab of your WordPress admin.”

But there’s no such option!!! Does that mean we have to completely remove the free version, losing all the current registrations?

Help!


Josh

  • Support Staff

August 1, 2012 at 10:20 am

You shouldn’t need to do this if you’re updating from a more recent lite version. Deactivate the lite version first, manually update to the paid version following this guide: http://eventespresso.com/wiki/updating-event-espresso/

Then delete the lite version.


jen zoom

September 11, 2012 at 9:25 pm

I have followed all instructions and am still receiving the following error:
You have the correct Site License Key for Event Espresso but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.


Garth

  • Support Staff

September 11, 2012 at 9:37 pm

I’ve reset your license. Let me know if you continue to have issues.


jen zoom

September 12, 2012 at 12:12 am

That did it, thank you so much!


John Bodensiek

September 19, 2012 at 4:39 am

I have had issues about 2 months ago about being able to log into the support section; not allowing me to use my upgrades and using the auto update. Apparently it was because of a new website you moved to. It was resolved by manually adding my info back. Just now I got this message:

You have the correct Site License Key for Event Espresso but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.

Can you please look into it?
Thank you.


Jonathan Wilson

October 24, 2012 at 7:15 am

John,

I have reset your license key. Please let me know if that does not work.


Patricia Mithika

October 24, 2012 at 9:23 am

Hi,

Am having similar problems with upgrading to the recent upgrades for event ticket and event espresso:
I have the license key in the general settings…But am still getting the error.

This is the error am getting: “There is an automatic update for Event Espresso available but your Site License Key has not been set.”

Please help.

Thanks.


Jonathan Wilson

October 24, 2012 at 9:38 am

Hello Patricia,

I have reset your license key also. Please let me know if that does not work.


Patricia Mithika

October 24, 2012 at 10:39 am

Thanks for your prompt response.

It’s not working.
The License key says its not active and yet i have added it on the general settings.Signed out,refreshed browser etc and nothing.

Please help as the new updates are very important now that am about to take registrations on my website.

Patricia.


Jonathan Wilson

October 24, 2012 at 10:48 am

Patricia,

Does the license key clear out of the field once you save it and refresh?


Patricia Mithika

October 24, 2012 at 11:48 am

Hi Jonathan,

No it doesn’t clear.
Even after updating with the new key, i sign out and log in again and its reflecting the new key…..

However, in EE its says in my account that its not active.

Patricia.


Jonathan Wilson

October 24, 2012 at 11:55 am

Patricia,

I am sorry for the inconvenience. It is also showing on our end that it is not active.

Will you, remove the license key, save it, then enter it and save again?


Luke Cartledge

October 24, 2012 at 12:29 pm

I am also unable to update my EE plugin. In the plugins screen the following message appears next to the EE plugin:
‘There is a new version of Event Espresso available. View What’s New with version 3.1.28.P. You need a valid Site License Key to enable automatic upgrades. Your current membership level does not allow automatic upgrades on more than one domain. Please log into your account to manage your Site License Keys or purchase a support license now.’


Jonathan Wilson

October 24, 2012 at 12:35 pm

Luke,

I have reset your license key.
Will you, remove the license key, save it, then enter it and save again?


Patricia Mithika

October 24, 2012 at 1:33 pm

Jonathan,

No progress.
Still not active and of course I cant update…
please sort this out am running out of time to launch my website.


Jonathan Wilson

October 24, 2012 at 1:35 pm

Patricia,

I’m sorry for the trouble.

Can you send WordPress admin level log in credentials via the contact form on this page: http://eventespresso.com/contact/

Please select the “I am sending login info as requested” department form.


Patricia Mithika

October 24, 2012 at 2:12 pm

Hi,

I have sent the credentials as requested.

Thanks.


Jonathan Wilson

October 24, 2012 at 2:35 pm

Patricia,

I am looking at your site now. Will let you know what I find.


Jonathan Wilson

October 24, 2012 at 2:38 pm

Patricia,

I’m not sure if maybe it was a caching issue, or what, but I was able to clear the site key, save, reenter the site key, then save again. It is showing active now.

Sorry for the trouble!


Patricia Mithika

October 24, 2012 at 10:52 pm

Jonathan,

Thanks.

But now after updating the ticket add on and then clicking on the ticket templates am getting this fatal errors:

Warning: require_once(/home/cim31/public_html/dms/wp-admin/includes/class-wp-list-table.php) [function.require-once]: failed to open stream: No such file or directory in /home/cim31/public_html/dms/wp-content/themes/wpthemegenerator_6113980531615822012102/functions/class-tgm-plugin-activation.php on line 989

Fatal error: require_once() [function.require]: Failed opening required ‘/home/cim31/public_html/dms/wp-admin/includes/class-wp-list-table.php’ (include_path=’.:/usr/local/php52/pear’) in /home/cim31/public_html/dms/wp-content/themes/wpthemegenerator_6113980531615822012102/functions/class-tgm-plugin-activation.php on line 989


Jonathan Wilson

October 25, 2012 at 7:48 am

Patricia,

I will login and take another look at your setup.


Jonathan Wilson

October 25, 2012 at 7:52 am

Patricia,

It appears that you may have reset your admin password. Will you send it to us again? http://eventespresso.com/contact/


Patricia Mithika

October 25, 2012 at 12:24 pm

Hi Jonathan,

Thanks for your efforts.
I actually did a clean re install of WP…the error is gone despite the inconveniences.

Now that I have reinstalled WordPress, it means my ticket add on update is not current (am not getting any update notification of the ticket add on)Can I download a clean ticket add on from my EE account?hope its current in EE?


Jonathan Wilson

October 25, 2012 at 2:54 pm

Patricia,

Sorry for the inconvenience. We rolled back the updates from yesterday, because we were having major issues with it. That included the Ticketing add on update. The current version is 2.0.7.

We will be releasing an update to fix the problems we found yesterday.

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Updated by  Jonathan Wilson 7 years, 8 months ago ago

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