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Plain text emails

Posted: September 26, 2018 at 4:34 am


WEMconference

September 26, 2018 at 4:34 am

Hi

We are having problems with official NHS email addresses not receiving system emails (@NHS.net ​@nhs.uk) and i think they are being blocked. Is there a way to send text only emails to specific domains to make sure they at least get the basic information needed?

Do you know of any other reasons why this might be happening?

Thanks
Ben.


WEMconference

September 26, 2018 at 4:34 am

The emails are showing in the Message Activity so must have been sent.


WEMconference

September 26, 2018 at 4:49 am

Also i have a question regarding the “User having trouble receiving emails” admin email, i cant find reference to this in the documentation.

1. where are they coming from?
2. How do i change the recipient address
3. How do i edit the email content


Tony

  • Support Staff

September 26, 2018 at 6:33 am

The emails showing I the message activity tables (as sent, correct?) means the problem lies outside of EE and your site and likely means they are being blocked as you mentioned.

We don’t have the option to send plain text emails currently but you could try switching to transactional email service which may help, we have some listed here:

https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

With regards to the ‘user having trouble’ emails, can you post a screenshot of one of those emails? As far as I am aware that’s not from Event Espresso


WEMconference

September 26, 2018 at 6:40 am

Hi Tony

Thanks for the advice. The email is addressed “Sincerely, Event Espresso” very confused.

https://ibb.co/fv9zCU


WEMconference

September 26, 2018 at 7:19 am

Hi

Can you also tell me how to stop all calendar notifications from the system we do not need to know when someone adds it to their calendar my staff are getting emails like the one below…

https://ibb.co/gonY6p

Thanks


Josh

  • Support Staff

September 26, 2018 at 7:22 am

Hi,

Neither of those emails come from Event Espresso. There are either other plugins sending those or possibly custom code on your site.


WEMconference

September 26, 2018 at 7:28 am

Hi Josh

I thaught the calendar fuctionality was built into EE4? Its when the user adds the event to their calendar?

regards
Ben


Josh

  • Support Staff

September 26, 2018 at 7:33 am

It’s not a Google Calendar integration, the last email screenshot you sent was a Google Calendar notification.


WEMconference

September 26, 2018 at 7:45 am

Hi Josh

I have traced the text “Sincerely, Event Espresso” and “There is a user having trouble with receiving emails for their recent regsitration. You can follow up with them using the following information:” to the WP User Integration plugin in this file EED_WP_Users_SPCO.module.php

Are you sure this is not sending me the emails? and is this not an event espresso plugin of yours?

Thanks
Ben


Josh

  • Support Staff

September 26, 2018 at 7:52 am

Hi Ben,

My apologies, I was only looking at EE4 core.

So the WP User integration add-on will send that email if the user has logged into the site, then registers for event, and then is having trouble with receiving emails.

The contents of the emails can be changed via the filter hooks available in the source.
https://github.com/eventespresso/eea-wpuser-integration/blob/master/EED_WP_Users_SPCO.module.php#L1277


WEMconference

September 27, 2018 at 2:29 am

Hi Josh

Thanks i taught so, where is the recipient (admin) address set?

Can you explain how this email is triggered is is automatic or does the customer have to provide an action of some kind? I want to get to the root of the issue so i know exactly?

Thanks
Ben.


Tony

  • Support Staff

September 27, 2018 at 3:56 am

Thanks i taught so, where is the recipient (admin) address set?

It’s using the event author email address, there is a filter you can use to change the address:

https://github.com/eventespresso/eea-wpuser-integration/blob/master/EED_WP_Users_SPCO.module.php#L1238-L1242

Are you familiar with use hooks?

Can you explain how this email is triggered is is automatic or does the customer have to provide an action of some kind?

It’s actioned by the user themselves.

If they register and then attempt to edit the registration information from the thank you page there is a notice displayed (THIS) which includes a link to a form where the user enters their details to alter you (the admin) they have not received an email.


WEMconference

September 27, 2018 at 5:12 am

Hi Tony

Thanks for that i have basic knowledge of hooks but am learning can you explain how i change the email please.

Much apprieciated!!


Tony

  • Support Staff

September 27, 2018 at 5:35 am

What would you like to use for the email?

The primary contact email in General Settings?


WEMconference

September 27, 2018 at 9:51 am

Hi Tony yes the primary contact would be good how do I implement this?

Thanks again
Ben.


Tony

  • Support Staff

September 27, 2018 at 10:04 am

You add something like this to your site:

https://gist.github.com/Pebblo/0e7fc68a447583840df989a6776dc6f9

Add that to a custom functions plugin on your site, we have documentation on how to create one here:

https://eventespresso.com/wiki/create-site-specific-plugin-wordpress-site/


WEMconference

September 28, 2018 at 2:28 am

Hi Tony

Thanks for that, just to be clear i change the ’email’ in the function to the email i want?


Tony

  • Support Staff

September 28, 2018 at 2:58 am

No, you leave it as is.

That code pulls the email from Event Espresso -> General Settings -> Your Organization -> Primary Contact Email.


WEMconference

September 28, 2018 at 3:01 am

Of course! Thanks again.


Tony

  • Support Staff

October 1, 2018 at 4:21 am

Hi there,

I just want to check in and confirm the above all worked as expected for you?


WEMconference

October 1, 2018 at 3:10 pm

Hi Tony

I will implant this tomorrow hopefully and get back to you thanks


Tony

  • Support Staff

October 1, 2018 at 3:22 pm

Ah ok, no rush 🙂

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Updated by  Tony 2 weeks, 4 days ago ago

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